As Retail Operations Manager at Cubitts, you will lead the operational engine for 20 stores across the UK and US. You’ll design scalable processes, manage inventory systems, and leverage technology to automate manual tasks. Your goal is to remove friction for store teams, ensuring every customer experience is seamless and professional.
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Retail Operations Manager at Cubitts
Cubitts is transforming the three-century-old optical industry, and they need a detail-obsessed Retail Operations Manager to lead their 20-store estate across the UK and NYC. In this high-impact role, you'll be the engine room behind a world-class store experience, bridging the gap between HQ strategy and ground-floor execution. You will leverage automation to remove friction for store teams, oversee complex inventory operations, and support international expansion. If you are a process-driven leader who loves using technology to drive retail efficiency, this is your chance to shape the future of a pioneering British brand on a global stage.
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Location
London, UK & New York, United States
Compensation
Not Disclosed
Company
Cubitts
Role overview
Cubitts is an independent spectacle maker founded in King’s Cross, London, in 2013, dedicated to modernising the three‑century‑old spectacles industry by combining traditional craftsmanship with contemporary design and technology. The company designs and manufactures high-quality spectacles and sunglasses intended to outlast their wearers, using carefully selected materials such as premium acetate, stainless steel, rolled gold, titanium and horn. Cubitts offers a full optical service including eye examinations, fitting, adjustments, repairs, made‑to‑measure and bespoke frames, and promotes a circular approach with services and repairs for life to reduce waste and extend product longevity. With physical stores in the UK and internationally and online sales via cubitts.com, Cubitts positions itself as “the modern spectacle maker,” aiming to democratise fit, challenge disposable fashion culture, and transform how people choose, own and care for their eyewear.
What you will do
- Design and document standardized operating procedures across the entire estate to ensure clear, consistent execution and high-quality store environments.
- Drive operational efficiency by identifying manual tasks and implementing automated workflows across POS, scheduling, and communication platforms.
- Coordinate complex inventory cycles, visual merchandising resets, and new store fit-outs to protect financial assets and maintain brand standards.
Who this is a fit for
- Proven experience in multi-site retail operations, with specific expertise in stock control, labor planning, and scaling international store networks.
- Technically proficient in retail systems (POS, task management) with a natural ability to build dashboards and automated reporting tools.
- A commercially-minded problem solver who values being hands-on in-store and can translate complex data into actionable operational improvements.
Why this role is remarkable
- Scale impact across a multi-national portfolio, managing operations for 18 UK locations and 2 flagship New York City stores.
- Directly influence the modernization of the optical industry, replacing tired legacy standards with high-growth, technology-driven retail systems.
- Lead the bridge between physical retail and HQ, owning everything from labor scheduling to advanced inventory automation and global store openings.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Cubitts wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.