You will act as the primary voice for a scaling platform, supporting global professionals as they manage and grow their businesses. By handling real-time inquiries and troubleshooting technical hurdles, you will directly influence user satisfaction. Your insights will bridge the gap between user feedback and product development to drive continuous platform improvement.
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London, United KingdomNot Disclosed
Care Specialist at VC-backed health and wellness SaaS
Are you a proactive communicator looking to join a fast-growing scale-up in the health and wellness space? This Soho-based role offers the chance to be the face of a platform used by professionals globally, providing high-impact support and shaping the future of the product. With unlimited holiday and a hybrid work model, it's a perfect opportunity for someone ready to grow their career in CX operations.
Overview
Role overview
Company
About the company
VC-backed health and wellness SaaS
Responsibilities
What you will do
- Manage high-volume inquiries via live chat and email to resolve complex user issues.
- Proactively identify platform usage patterns to provide strategic insights to the product team.
- Help create scalable support resources including help center content and automated workflows.
Candidate profile
Who this is a fit for
- Proven experience in a customer-facing role such as SaaS support, hospitality, or retail.
- Exceptional written communication skills with a human, empathetic, and non-robotic tone.
- A proactive mindset with the ability to prioritize tasks in a fast-paced environment.
What makes it remarkable
Why this role is remarkable
- Join a well-funded scale-up at a pivotal growth stage with significant market traction.
- Work in a vibrant Soho-based office with a hybrid schedule and a high-trust culture.
- Benefit from unique perks including unlimited holiday and a clear path toward CX leadership.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack