Care Specialist at well-funded healthtech platform

You will act as a primary point of contact for users navigating a personalized wellness journey, providing high-touch support and guidance to help them achieve their goals. This role involves bridging the gap between digital tools and real-world health outcomes by delivering empathetic, high-quality assistance while collaborating with internal teams to improve the member experience.

Well-funded healthtech platform

• Provide high-touch support to members via digital channels, ensuring they receive timely and empathetic guidance on their journey.
• Act as a member advocate by identifying pain points and collaborating with product and engineering teams to enhance the platform.
• Maintain a high standard of service quality while navigating complex user inquiries and fostering long-term member engagement.

• Proven experience in a customer-facing or support role within a fast-paced environment, preferably in tech or wellness.
• Exceptional communication skills with the ability to translate complex information into clear, actionable advice for a diverse audience.
• A proactive problem-solver who thrives in a collaborative setting and is passionate about improving user experiences through empathy and data.

• Join a rapidly scaling organization at the intersection of data science and personalized wellness, offering significant career development opportunities.
• Backed by top-tier VCs, the company is expanding its global footprint and leading innovation in a high-growth consumer health sector.
• Work in a mission-driven environment where your daily interactions directly impact user health outcomes and influence future product features.