Client Services Operations Manager at Modern event tech platform

This high-leverage role empowers a fast-growing platform to transform client service delivery. You will design and implement critical systems, processes, and data flows, enabling the client services team to build trusted relationships with ambitious event creators. Your work directly impacts revenue, client retention, and the company's overall scalability in a dynamic industry.

Modern event tech platform

• Stand up CS tooling, AI & automation, and workflows (HubSpot, Intercom, Notion, etc.).
• Own tiering & SLA frameworks, including design, recertification, and reporting.
• Build capacity & coverage models to inform hiring and resource allocation.

• 3–6+ years in Client Service Ops, RevOps, BizOps, SalesOps or related operational roles.
• Deep passion for client experience and service excellence, with a systems thinking approach.
• Proven ability to translate ambiguous problems into structured processes and measurable outcomes.

• Directly impact revenue, client retention, and scalability in a high-leverage operational role.
• Join a fast-growing, well-funded platform transforming a legacy industry.
• Opportunity to build and own the operational backbone for a large client services team.