Customer Success Manager at VC-backed healthtech startup

You will take end-to-end ownership of customer outcomes as this startup scales its products across the health sector. You'll manage relationships for a portfolio of accounts from onboarding through to renewal and expansion. This high-ownership role involves defining success metrics and feeding critical product insights back to the internal team.

VC-backed healthtech startup

• Manage the full customer lifecycle, acting as the primary point of contact to drive adoption, retention, and long-term expansion.
• Use product data and technical reasoning to assess account health and proactively resolve complex issues for non-technical stakeholders.
• Design and implement new CS processes, playbooks, and tracking tools to mature the function as the company scales.

• Experience in Customer Success or Account Management handling complex B2B SaaS products, ideally within regulated sectors.
• Exceptional communication skills with the ability to build trust and explain technical concepts to diverse stakeholder groups.
• A proactive, autonomous mindset suited for a high-growth startup environment where you thrive in ambiguity.

• High-ownership opportunity to help shape and build the Customer Success function from the ground up at an early-stage company.
• Direct impact on health outcomes by ensuring critical technology is adopted and utilized effectively across complex operational landscapes.
• Significant career growth potential with the scope to transition into leadership roles as the team expands.