Customer Success Manager at well-funded healthtech SaaS platform

Join as an early Customer Success hire to build best-in-class customer retention for a rapidly growing healthtech SaaS platform. You'll own the full customer lifecycle, from onboarding and training to renewals and upsells, driving both measurable customer outcomes and commercial growth. This 360-role is crucial for shaping the post-sales experience and impacting product strategy.

Well-funded healthtech SaaS platform

• Lead smooth, high-quality onboarding for new customers and provide ongoing training to ensure measurable outcomes.
• Own renewals and upsell opportunities, proactively monitoring account health and contributing directly to revenue growth.
• Act as the voice of the customer internally, sharing insights that help shape product development and company priorities.

• Possesses 3-5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business.
• Is a self-motivated, autonomous self-starter comfortable in a fast-moving, early-stage startup environment.
• Is comfortable in a full 360-role, owning end-to-end customer relationships from SME to Enterprise accounts.

• Be an early CS hire, with the chance to bring ideas and significantly develop the function from the ground up.
• Join a fast-growing, well-funded healthtech platform backed by top UK investors, with meaningful share options.
• Contribute to a mission-driven company aiming to eliminate musculoskeletal pain for hundreds of millions of people globally.