Customer Success Manager at Plentific Ltd - Series C Proptech Platform

As a Customer Success Manager, you will manage a portfolio of 20-25 housing association accounts, ensuring seamless onboarding and long-term value delivery. You will act as the vital link between clients and internal teams, tracking KPIs, running governance meetings, and driving platform adoption to transform how property maintenance is managed globally.

• Manage the day-to-day engagement and operational health of 20-25 key accounts, from initial implementation through to contract renewal.
• Deliver product training and track critical client KPIs, utilizing data-driven insights to intervene early and resolve potential adoption risks.
• Collaborate with Strategic Account Directors on high-value accounts to provide operational insights, support QBRs, and identify new upsell opportunities.

• Has 3+ years of experience in Customer Success or Account Management within a B2B SaaS environment, ideally managing complex stakeholder relationships.
• Demonstrates strong analytical skills with the ability to navigate tools like Salesforce or Planhat to drive measurable customer outcomes and process improvements.
• Is a confident communicator capable of presenting strategic recommendations to executives while troubleshooting technical features with operational end-users.

• Join a high-growth Series C leader backed by top-tier investors like Brookfield, Mubadala, and Target Global, powering over 750,000 properties worldwide.
• Own the end-to-end lifecycle for major housing associations, directly impacting the quality of life for residents through smarter property maintenance technology.
• Enjoy exceptional perks including a flexible work-abroad scheme, private healthcare for family, and a comprehensive learning platform powered by Udemy.