Join a high-growth AI company redefining revenue prediction and customer loyalty. As a Customer Success Manager, you will partner with fellow CS professionals at leading global startups to drive value realization and strategic growth. This role blends technical depth with commercial ownership, offering a unique opportunity to shape the future of the CS discipline.
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London, UK£70K - £80K + £30K OTE
Featured roleLondon, UK£70K - £80K + £30K OTE
Customer Success Manager at Hook — VC-backed AI for customer growth
Hook is looking for a strategic Customer Success Manager to join their mission in redefining customer growth through AI. Backed by Balderton Capital and Lightspeed, Hook provides a predictive layer for CS teams to identify revenue risks and opportunities. In this unique role, your customers are fellow CS leaders at some of the world's fastest-growing companies, demanding high-level credibility and technical depth. If you want to move beyond reactive support and into a data-driven, commercial partnership role at a Series A standout, this is your chance to shape the future of the industry.
Overview
Why this role stands out
Company
Software
Hook - Series A AI startup backed by Balderton Capital and Lightspeed.
Responsibilities
What you will do
- Own the end-to-end customer lifecycle including strategic onboarding, value realization, and leading all renewal and expansion conversations.
- Act as a technical subject matter expert, coaching customers on platform integrations and data-driven best practices to ensure adoption.
- Collaborate cross-functionally with Hook’s Product and Engineering teams to translate customer feedback into scalable platform enhancements.
Candidate profile
Who this is a fit for
- 3-7 years of experience in Customer Success or Account Management within a B2B SaaS environment, ideally with a commercial track record.
- Strong technical aptitude with the ability to explain complex software and integrations to both technical and executive stakeholders.
- Highly organized and proactive professional who thrives in fast-paced Series A environments where playbooks are actively being built.
What makes it remarkable
Why this role is remarkable
- Partner with customers who are CS professionals themselves, requiring a high level of strategic credibility and industry depth.
- Join a Sifted-ranked top 100 fastest-growing startup backed by Tier-1 investors like Lightspeed and Balderton Capital.
- Influence the product roadmap directly by working at the intersection of AI, machine learning, and proactive customer growth strategies.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
About Jack & Jill
Meet Jack
Jack gets to know what you are great at, what you want next, and makes sure Jill considers you for the right opportunities.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack