Customer Success Manager at AI-powered e-commerce visibility platform

Are you a data-savvy Customer Success Manager ready to shape the future of e-commerce? Join a pioneering platform helping global brands master AI-powered search and visibility on major marketplaces like Amazon and Walmart. This is your chance to lead strategic client relationships, translate complex AI insights into actionable growth strategies, and drive measurable success for enterprise clients in a rapidly evolving digital landscape. Make a significant impact by guiding top brands through the shift to LLM-driven visibility.

Overview

Role overview

Lead client relationships for enterprise e-commerce brands, translating complex AI visibility metrics into actionable strategies. You'll drive retention, expansion, and collaborate with internal teams to ensure measurable success, acting as a key bridge between data insights and brand growth in an AI-first search landscape.

Company

About the company

AI-powered e-commerce visibility platform

Responsibilities

What you will do

Own client relationships for a portfolio of enterprise e-commerce brands, ensuring retention and satisfaction.
Lead strategic calls, presenting AI visibility insights and making actionable growth recommendations.
Coordinate cross-functional teams to translate insights into consistent execution and oversee delivery quality.

Candidate profile

Who this is a fit for

3-4 years in client success, brand management, or account leadership within e-commerce or marketplace agencies.
Strong understanding of marketplace SEO, share-of-voice, and AI visibility metrics.
Proven record of retaining and expanding enterprise clients and managing executive relationships.

What makes it remarkable

Why this role is remarkable

Shape how global brands optimize for cutting-edge AI-powered search and visibility.
Work with enterprise-level e-commerce brands on pioneering generative optimization.
Directly impact client success, retention, and expansion in a fast-evolving market.

Meet Jack