As the first US-based post-sales hire, you will own the end-to-end deployment and success of a universal data layer for AI across a portfolio of enterprise customers. You will partner with ML engineers and data scientists at world-class companies to drive product adoption, ensure long-term value, and scale the company's US operations.
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San Francisco, United StatesNot Disclosed
Deployment Strategist at $60M Series C AI infrastructure startup
Join the universal data layer for AI as their first US-based Deployment Strategist. This high-impact role at a $60M Series C startup backed by CRV and Y Combinator offers the unique chance to shape the post-sales motion for some of the world's most advanced AI teams. Working out of a North Beach loft in San Francisco, you’ll lead technical deployments for enterprise leaders in robotics and AV, enjoying a culture of ownership and international travel. If you have a background in technical customer success or solutions engineering and want to be at the frontier of AI infrastructure, this is your opportunity.
Overview
Role overview
Company
Encord
Software Development51-200 employeesLondon, United KingdomSeries B (VC-backed)
$60M Series C AI infrastructure startup backed by CRV and Y Combinator
Backed by Next47, Y Combinator, CRV, Crane Venture Partners.
Responsibilities
What you will do
- Lead technical deployments for high-profile AI/ML teams, guiding them from initial onboarding through full-scale production adoption.
- Partner with Sales to identify expansion signals and drive commercial renewals by proving measurable ROI to executive stakeholders.
- Act as a strategic conduit between customers and the Product/Engineering teams to influence the product roadmap based on real-world usage.
Candidate profile
Who this is a fit for
- 2–8 years of experience in a customer-facing technical role such as Customer Success, Solutions Engineering, or Technical Account Management.
- Proven track record of managing complex software deployments for enterprise-grade B2B SaaS products, ideally within the AI or data infrastructure ecosystem.
- Entrepreneurial mindset with the ability to thrive in an ambiguous, fast-paced environment and build processes from the ground up.
What makes it remarkable
Why this role is remarkable
- Founding member of the US post-sales team with high autonomy to shape the company's North American scaling strategy and operating playbooks.
- Join a market leader valued at ~$550M that is trusted by giants like Toyota and AXA, working at the frontier of physical AI and robotics.
- Highly visible role reporting directly to the Chief of Staff, offering a clear growth path and frequent international travel to London and Europe.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack