Lead the charge as Director, Customer Solution Engineering, building and scaling a 10-person team that owns the entire technical customer journey. From pre-sales architecture and PoCs to implementation and expansion, you'll drive faster time-to-value and higher customer satisfaction. This player-coach role demands a builder's mindset to leverage AI and shape the future of customer success.
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New York, United StatesNot Disclosed
Director, Customer Solution Engineering at VC-backed AI platform for marketers
Are you a customer-obsessed technologist ready to build and scale an elite Solutions Engineering team? This Director role offers the unique opportunity to own the entire technical customer journey for a cutting-edge AI platform, driving significant impact from pre-sales to expansion. Leverage your expertise in AI and leadership to shape how brands win attention, backed by top-tier VCs and a mission to empower modern marketers.
Overview
Role overview
Company
About the company
VC-backed AI platform for marketers
Responsibilities
What you will do
- Architect and own the end-to-end technical customer journey, ensuring seamless value realization.
- Recruit, mentor, and lead a global team of high-caliber Solution/Forward-Deployed Engineers.
- Implement AI-powered automation and standardized playbooks to accelerate time-to-value and improve customer outcomes.
Candidate profile
Who this is a fit for
- 8+ years in customer-facing technical roles (SE, PS) with 2+ years of people management experience.
- Strong engineering background and deep fluency with modern AI tooling, including prompt engineering and RAG.
- Proven track record of building or scaling Solutions/Services teams at high-growth AI or SaaS companies.
What makes it remarkable
Why this role is remarkable
- Lead the creation and scaling of a foundational Solutions Engineering team in a high-growth environment.
- Join a well-funded AI platform backed by top-tier VCs, poised to redefine marketing with AI.
- Drive significant impact on customer success, product strategy, and operational efficiency through AI-driven automation.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack