Founding Customer Success Manager at Allegrow - VC-backed GTM platform

As the first US-based Customer Success hire, you will build the post-sales playbook from scratch for a mission-critical email deliverability platform. Reporting to the CEO, you'll manage a $1-2M ARR book, driving onboarding and expansion for mid-market and enterprise accounts while serving as the primary advocate for the customer to the product team.

• Create and execute the end-to-end customer onboarding and success playbook to accelerate time-to-value for enterprise RevOps teams.
• Proactively monitor account health and NRR, identifying early churn signals and executing strategic interventions to secure renewals.
• Partner directly with the product team to translate customer feedback into feature insights while owning expansion opportunities and upsells.

• 2-7 years of B2B SaaS customer success experience, specifically having built processes as a founding or early hire in a startup.
• Data-driven professional capable of managing a $1M+ ARR book and navigating complex integrations with tools like Outreach, Salesloft, and HubSpot.
• Self-motivated executor who thrives in ambiguity and is comfortable being the external face of the brand through LinkedIn and client QBRs.

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• Founding opportunity to build the entire US customer success function from zero with direct autonomy to define processes and strategies.
• High-impact product solving a "quiet crisis" in B2B outbound; already trusted by publicly traded tech companies and major data providers.
• Backed by Golden Section with a founding team including a Forbes 30 Under 30 CTO, offering significant equity in a fast-growing category.