Founding Operator at Jack & Jill - $20M Creandum-backed AI agent platform

You will join the Jill Delivery team to drive the customer experience post-sale, spanning account management, expansion, and operational systems. This 0→1 role requires a high-agency builder who can manually handle workflows to identify value before creating the scalable playbooks and automated tooling that will define the company’s repeatable success.

• Own the end-to-end customer journey post-sale, driving deep product adoption and securing hires for customers to ensure long-term retention.
• Identify and execute expansion opportunities within your book of business to grow revenue and scale the impact of Jill's AI agents.
• Transform manual customer success tasks into structured, repeatable processes by building dashboards, feedback loops, and automated workflows.

• Proven experience in account management, customer success, or as a founder at a fast-growth B2B startup with a focus on building from scratch.
• Strong operational mindset with the ability to use AI as a force multiplier and basic technical chops to build automations or scripts.
• High-agency operator who understands the hiring landscape and has empathy for the anxieties and speed requirements of hiring managers.

• Join a rocketship that raised $20M led by Creandum (investors in Spotify and Bolt) and is already run-rating over £1M in revenue after just 10 months.
• Work directly with elite 0→10 GTM leaders and a founder-heavy team where 10 of the 15 current employees are former founders.
• Exceptional compensation package including a choice of cash/equity split and unique perks like fortnightly home cleaning and private Bupa health insurance.