Join Heypesto.ai as a Junior Customer Support Engineer to bridge the gap between technical development and customer success. You will handle ad hoc requests, implement feature iterations, and debug systems using Node.js and React. This high-impact role allows the core team to scale while you drive customer satisfaction through rapid technical execution.
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London, United KingdomNot Disclosed
Junior Customer Support Engineer at Heypesto
Are you a junior engineer with a knack for problem-solving and a passion for customer success? Heypesto.ai is looking for a Junior Customer Support Engineer in London to drive feature iterations and provide rapid technical support for their growing AI platform. You’ll work closely with customers via Slack and WhatsApp, implementing code changes in Node.js and React while utilizing cutting-edge AI coding tools like Cursor. This is a unique opportunity to own the implementation phase of a fast-growing startup, gain deep experience with Firebase, and see your work make an immediate impact on user satisfaction. If you have 2-3 years of experience and love shipping code fast, this is the role for you!
Overview
Role overview
Company
Heypesto
SoftwareLondon, United KingdomSeed (VC-backed)
Heypesto.ai - Fast-growing AI startup
Backed by Fuel Ventures, Prequel Ventures, Antler, Ventures Together, Leo Lion, Mark Philip-Sorensen.
Responsibilities
What you will do
- Implement small-to-medium feature iterations and bug fixes within a Node.js and React ecosystem using Firebase backend systems.
- Manage real-time customer communication via Slack and WhatsApp to resolve technical queries and assist with complex onboarding deployments.
- Trace errors through logging platforms and maintain code quality through rigorous git workflows and independent debugging sessions.
Candidate profile
Who this is a fit for
- Possesses 2-3 years of software development experience or a recent Master’s degree with relevant technical industry background.
- Exhibits proficiency in reading and debugging Node.js and React code while effectively using AI-assisted coding tools for rapid implementation.
- Demonstrates a problem-solving mindset with the communication skills necessary to interact directly with customers during high-stakes deployment phases.
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What makes it remarkable
Why this role is remarkable
- Work at the cutting edge of AI implementation by utilizing advanced tools like Cursor and Cloud Code to accelerate your development workflow.
- Enjoy a high degree of autonomy and ownership by managing direct customer relationships and seeing your code changes deployed to production immediately.
- Join a fast-paced startup environment where your contributions directly influence the product roadmap and free up core developers for strategic expansion.
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