Technical Account Manager at V7 - Series A AI Startup

As the first dedicated Technical Account Manager at V7, you will bridge the gap between commercial strategy and technical execution. Managing a high-growth book of business, you'll drive 140%+ net revenue retention by identifying expansion opportunities and building custom AI agents. This foundational role offers a direct path to leadership as V7 scales toward $25M ARR.

• Drive net revenue retention of 140%+ by identifying new use cases and upselling AI agent solutions into diverse enterprise departments.
• Lead technical onboarding and enablement independently, ensuring customers are deeply engaged with V7 Go’s multi-modal AI toolkit without constant engineering support.
• Design, build, and present custom AI agent workflows to VPs and stakeholders, demonstrating verifiable AI logic to solve complex compliance and accuracy challenges.

• Genuinely technical professional capable of building AI agents end-to-end and navigating various LLMs (GPT, Claude, Gemini) without significant hand-holding.
• Proven track record in a SaaS customer success or account management role with a sharp focus on commercial growth and expansion rather than just support.
• Highly adaptable communicator with a technical or science degree (CS, Math, Physics) who thrives in fast-paced startup environments where the playbook is still being written.

• Join a high-velocity AI startup that has grown its sales organization 5x in the last year, backed by the pioneers behind Transformers and Gemini.
• Take ownership of a premium book of business from day one with a massive 160% NRR track record and clear expansion potential.
• Shape a foundational function at a $33M Series A company, moving beyond simple retention to drive technical adoption for enterprise legal and finance teams.