You will lead a complete overhaul of customer support documentation for four core fintech and asset management platforms. This critical role grants you full autonomy to build a technical communication strategy from the ground up, creating high-impact written and video content that improves user experience and scales support operations for a growing enterprise.
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Bedford, United KingdomNot Disclosed
Technical Comms Specialist at UK-based B2B SaaS company
Are you a Technical Writer ready to build a documentation strategy from the ground up? A successful UK-based B2B SaaS company is looking for a Technical Comms Specialist to overhaul their support ecosystem. You'll have full autonomy to create world-class help centers, video tutorials, and internal knowledge bases for a suite of asset finance platforms. If you have 3+ years of SaaS experience and love using AI to boost productivity, this is a unique chance to make a measurable impact on customer experience at a scaling company.
Overview
Role overview
Company
About the company
Successful UK-based B2B SaaS company
Responsibilities
What you will do
- Conduct a comprehensive audit of existing support patterns and create a unified internal knowledge base.
- Build a customer-facing help center featuring clear onboarding guides, troubleshooting FAQs, and API documentation.
- Produce engaging video tutorials and visual guides while establishing long-term documentation standards and style guides.
Candidate profile
Who this is a fit for
- 3+ years of technical writing experience specifically within the B2B SaaS sector.
- Proven ability to translate complex technical workflows into user-friendly content across multiple formats.
- Proficiency with modern documentation platforms (e.g., GitBook, Intercom) and video creation tools like Loom.
What makes it remarkable
Why this role is remarkable
- Full autonomy to build and own a documentation system from scratch for a successful, scaling business.
- Direct access to leadership and product teams with a clear mandate to drive operational efficiency.
- Collaborative hybrid work environment that encourages the use of modern tools like generative AI to maximize impact.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
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