As the first dedicated CX hire, you will architect the customer experience function for an AI-native sales operations platform. Moving beyond traditional CSM playbooks, you will own the end-to-end customer journey—from activation and programmatic adoption to technical troubleshooting—shaping the product roadmap alongside founders while leveraging AI agents to ship solutions faster than ever.
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Founding CX Lead at Grw AI
Join an elite, SF-based AI startup as their first Founding CX Lead and help reinvent sales operations. Backed by NextView and Precursor, this role offers up to 1.0% equity and a chance to build the CX function from the ground up without the baggage of traditional CSM playbooks.
About this role
Role overview
About the company
Grw AI
We're a San Francisco-based Kiwi startup, backed by leading San Francisco investors like NextView Ventures, Precursor Ventures and Alumni Ventures. We have customers all over the world, from high-growth startups to large US public companies, and we're growing fast with record product engagement. Our founders have been writing prompts since before ChatGPT dropped, and bring a Cambridge ML background and 14+ years of GTM leadership.
We have built Taylor - an AI teammate that builds and runs the systems for high-performing sales teams. Running a high-performing sales team is one of the hardest operational problems in business, and when the systems around the team can't keep up, the whole company feels it. Taylor steps into a sales team's workflows and runs the work that good teams need but rarely get done well: pre-meeting prep, call reviews, pipeline hygiene, post-call follow-ups, coaching, and the operational threads that hold a sales org together.
What you'll do
What you will do
- Design and implement the entire customer lifecycle, focusing on programmatic engagement and high-growth SMB activation.
- Build the analytics layer using SQL and product tools to track feature adoption and identify accounts at risk.
- Directly influence the product by synthesizing customer signals and fixing simple technical issues using advanced AI software agents.
Who you are
Who this is a fit for
- Proven track record in CX or CS at a B2B SaaS startup, specifically within a programmatic or PLG-assisted motion.
- High technical fluency with an interest in investigating bugs and using AI-native tools like Cursor or Copilot to improve workflows.
- A proactive, high-agency builder who prefers designing scalable systems over managing named accounts or one-to-one manual support.
Why this role
Why this role is remarkable
- Significant founding-team equity (up to 1.0%) at a pre-Series A startup where you are employee #8-10.
- Backed by elite investors including NextView, Precursor, and Switch Ventures, plus industry-leading CROs like Jeff Perry.
- Pure builder mode with zero "QBR rituals"; you will create the company's first scalable CX systems from scratch for a product with deep market love.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.