As the founding hire for hardware operations, you will build and own the entire supply chain from scratch. You’ll manage contract manufacturers, navigate international logistics, and establish warehouse partnerships to move kiosks from design to global hotel lobbies. This is a high-impact, hands-on role defining how Canary Technologies delivers physical products at scale.
Hardware Supply Chain & Logistics Manager at Canary Technologies
Canary Technologies has transformed how 20,000+ hotels operate in 100+ countries through software, and they are now scaling their first major hardware product: the Self-Service Kiosk. As the founding Hardware Supply Chain & Logistics Manager, you will be the primary architect of the operation that brings these units to life globally. From managing overseas manufacturers and navigating complex customs to standing up 3PL networks, you will own the entire lifecycle from design to hotel floor. This is a rare opportunity to build a hardware operations function from scratch within a high-growth company, offering a $140k-$170k base and significant equity. If you have 5+ years of experience and are ready to lead the physical expansion of a hospitality tech leader, this is your move.
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Location
New York, United States
Compensation
$140k-$170k + Equity
Company
Canary Technologies
Role overview
Canary Technologies is a hospitality technology company that provides hotels, resorts, and other lodging properties with an AI-powered guest management and digital guest journey platform designed to modernize outdated hotel operational workflows and enhance the guest experience.[1][3][14][16] The company offers a comprehensive suite of cloud-based, PCI-compliant tools that bring paper-based processes online, including contactless mobile check-in and checkout, digital payment authorizations, digital contracts, guest messaging, upselling and amenity ordering, and other workflow automation features that increase revenue, improve staff productivity, ensure compliance, and reduce fraud and chargebacks.[3][5][6][8][13][14][16] Canary Technologies’ solutions are trusted by thousands of hotels worldwide and are positioned as leading, secure, and intuitive hospitality software that helps properties streamline operations, consolidate tools, improve guest satisfaction, and boost overall hotel performance.[1][4][8][10][13][14]
What you will do
- Build and manage the global supply chain, including contract manufacturer relationships, purchase orders, lead times, and quality control for complex hardware units.
- Navigate international logistics by owning importer-of-record responsibilities, customs brokerage, and duties for large-enclosure shipments originating from overseas suppliers.
- Establish and scale 3PL and warehouse partnerships to manage inventory, assembly, kitting, and final-mile delivery to hotels ahead of installation dates.
Who this is a fit for
- 5+ years of experience in supply chain, logistics, or hardware operations, preferably within a high-growth startup or manufacturing environment.
- Deep expertise in international freight and customs processes, with a proven track record of managing 3PLs and cross-border shipments of physical electronics.
- Exceptional organizational skills and a bias for action, capable of building repeatable, documented systems in an ambiguous, multi-vendor environment.
Why this role is remarkable
- Founding role: You are the first dedicated hire for hardware operations, tasked with standing up the global supply chain, systems, and vendor partnerships from zero.
- Global scale: Support a product deploying to a massive existing base of 20,000+ hotels across 100+ countries, moving from pilot phases to mass international distribution.
- Strategic impact: Bridge the gap between software and physical product, owning the high-stakes logistics that ensure seamless guest experiences in hotel lobbies worldwide.
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