As an AI Engineer at Gradient Labs, you will join a high-caliber team of ex-Monzo leaders to architect and scale sophisticated AI agents. You’ll build the intelligent core of their customer support platform, which has already scaled to $1M ARR in just four months, focusing on reliability and security in highly regulated markets.
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AI Engineer at Gradient Labs
They’ve hit $1M ARR in just four months by building the only AI support agents designed specifically for financial services. As an AI Engineer, you’ll work alongside world-class experts to architect agentic systems that handle complex, real-time workflows in regulated markets. With significant equity, hybrid flexibility in London, and a mission to reinvent customer support, this is a unique chance to build at the intersection of fintech and advanced AI.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Gradient Labs
Role overview
Software
Gradient Labs builds autonomous AI agents for customer operations in regulated financial services- handling the complex, compliance-heavy back-office processes that sit behind every insurance claim, loan application, and fraud investigation, with the accuracy and auditability that regulated industries require. Backed by $108M in a Series A in July 2025, the company is one of the best-funded startups in enterprise AI agents and is building for a customer base where the consequences of AI errors are regulatory, not just operational. Gradient Labs careers attract engineers and researchers who want to build reliable, production-grade AI agents for enterprise customers; Gradient Labs job openings are for people with engineering rigour, a pragmatic approach to AI limitations, and the ambition to work on compliance-critical automation in an environment where getting it right genuinely matters.
What you will do
- Design and deploy agentic AI systems that handle complex customer support workflows in real-time for major financial institutions.
- Collaborate with the Chief Scientist to implement industry-leading fraud detection and security protocols within AI agent interactions.
- Scale machine learning infrastructure to support thousands of concurrent users while maintaining strict regulatory compliance and low latency.
Who this is a fit for
- Proven experience building and scaling machine learning systems or AI-powered products in a fast-paced, high-growth startup environment.
- Deep technical proficiency in modern AI frameworks and backend engineering with a focus on building production-ready agentic systems.
- Strong alignment with the mission of automating regulated industries and a desire to work in a hybrid London-based environment.
Why this role is remarkable
- Join an elite founding team including Monzo’s 20th employee and the architect of their world-class machine learning infrastructure.
- Work on a product with massive proven traction, hitting $1M ARR within four months of launch in the complex regulated finance sector.
- Benefit from a $13M funding round to reinvent customer support using advanced agentic AI and real-time fraud detection systems.
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If your profile’s a match and Gradient Labs wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.