As Community Experience Manager, you will own the non-profit side of ActionFunder Ltd’s marketplace, championing a community of 17,000+ organisations. You will lead multi-channel support, manage fund administration and due diligence, and use data-driven insights to shape product development, ensuring grassroots projects can access the funding they need to thrive.
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Community Experience Manager at ActionFunder Ltd
ActionFunder Ltd is seeking a Community Experience Manager to scale and empower a community of 17,000+ non-profits on their AI-enhanced grant management platform. If you have 3+ years of experience and are passionate about social impact, this Bristol-based B Corp offers true ownership to shape how millions in funding reach grassroots projects. Join a mission-driven team and drive real-world change through tech and community engagement.
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Location
Bristol, United Kingdom
Compensation
£32k-£40k
Company
ActionFunder Ltd
Role overview
Software
ActionFunder is a platform service that enables businesses and foundations to easily find and fund community organisations and charities. It is a grant management software powered by AI that streamlines grant-giving, community investment, matches businesses with grassroots projects, automates processes, and measures social impact. Over the years, it has distributed over £5.6 million to community projects across the UK, benefiting 1.9 million people and enabling 23,430 community volunteers.
What you will do
- Manage the end-to-end non-profit journey, from onboarding and engagement strategies to providing multi-channel support via email, phone, and online drop-in sessions.
- Oversee critical operational processes, including due diligence checks and payment administration, to ensure funding reaches community projects accurately and efficiently.
- Collaborate cross-functionally with Product, Marketing, and Customer Success teams to advocate for the non-profit community and ensure their feedback drives platform improvements.
Who this is a fit for
- Brings 3+ years of experience in community management or customer success, ideally within a SaaS marketplace or a multi-stakeholder environment.
- Possesses exceptional communication and relationship-building skills, with a proven ability to manage multiple workstreams and deliver results in a fast-paced setting.
- Demonstrates strong technical confidence with tools like HubSpot and Notion, alongside a genuine passion for social impact and the non-profit sector.
Why this role is remarkable
- Join a fast-growing, mission-driven B Corp that has already positively impacted 1.9 million people across the UK through strategic community funding.
- Take full ownership of a massive community of 17,000+ non-profits, shaping engagement strategies and support functions from the ground up as the company scales.
- Work within a high-energy startup environment that combines cutting-edge AI technology with a deep, genuine commitment to social purpose and community empowerment.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and ActionFunder Ltd wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.