As a Customer Engineer at Greptile, you will bridge the gap between complex engineering and customer success. You will work closely with developers to integrate Greptile's AI-powered codebase intelligence platform into their workflows. This role is pivotal for driving adoption, solving technical challenges, and ensuring customers realize maximum value from our technology.
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Customer Engineer at Greptile
Join Greptile as a Customer Engineer and help define the future of AI-powered codebase intelligence in the heart of San Francisco. This high-impact GTM role combines deep technical expertise with strategic customer success, allowing you to work directly with engineering leaders to solve their most complex code comprehension challenges. If you're a developer-centric professional who loves bridging the gap between cutting-edge AI and real-world software engineering, this is the perfect opportunity to scale a category-defining product.
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Location
San Francisco, United States
Compensation
Not Disclosed
Company
Greptile
Role overview
Greptile is an AI-powered codebase expert and code review agent that provides complete context of large codebases. It automates pull request reviews in GitHub and GitLab, enables natural language search and querying of codebases, offers a chatbot and API for building internal developer tools, catching bugs, enforcing code standards, and more. Used by teams at companies like Coinbase, Scale AI, Nvidia, PostHog, and Y Combinator.
What you will do
- Lead technical onboarding and integration sessions for new customers, ensuring seamless deployment of Greptile across diverse engineering environments.
- Partner with the product team to translate customer feedback and technical requirements into high-impact roadmap features and platform improvements.
- Build custom scripts, tooling, and documentation to help customers automate their codebase analysis and accelerate their internal development cycles.
Who this is a fit for
- Proven experience in a technical, customer-facing role such as Solutions Architecture, Forward Deployed Engineering, or Developer Relations at a SaaS company.
- Strong proficiency in at least one major programming language and a deep understanding of modern software development lifecycles and CI/CD pipelines.
- Excellent communication skills with the ability to explain complex AI and LLM concepts to both technical leads and executive stakeholders.
Why this role is remarkable
- Join a high-growth AI startup at the forefront of codebase intelligence, working directly with founders and top-tier engineering teams.
- Shape the future of how developers interact with large codebases using cutting-edge LLM applications in a San Francisco-based innovation hub.
- Own the technical relationship with enterprise customers, moving beyond standard support to become a trusted technical advisor in the evolving AI space.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Greptile wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.