Role overview

As the founding Field Engineer at Duna, you will own the technical relationship with our customers. You will bridge the gap between engineering and growth, managing complex integrations, troubleshooting live rollouts, and shaping product strategy. This remote-first role offers a unique opportunity to define the field function for a high-growth fintech infrastructure provider.

Duna

View profile

Duna is an AI-native business identity and compliance platform focused on automating business onboarding and lifecycle management for regulated enterprises such as banks, fintechs, financial institutions, and digital platforms.[1][2][3][4][5][6][7][9][14] Its platform streamlines complex Know Your Business (KYB), Know Your Customer (KYC), customer due diligence (CDD), and anti–money laundering (AML) workflows by translating compliance rules into auditable code through a low- or no-code policy engine.[1][3][5][6][7][12] Duna integrates with hundreds of local business registries, orchestrates data from third‑party KYC/KYB providers, and offers automated case management, document verification, real‑time risk scoring, and continuous monitoring and re‑verification.[1][3][5][6][7][10] Positioned as a new standard in compliance and business identity, Duna aims to build a global “digital passport” for every business so enterprises can onboard customers in one click, reduce operational costs, increase conversion, and scale internationally while maintaining robust regulatory compliance.[2][4][5][6][7][8][9][14]

What you will do

Lead technical implementations: Serve as the primary technical point of contact for customer onboarding, scoping requirements early and owning the end-to-end integration lifecycle.
Troubleshoot and optimize: Resolve complex technical issues during live rollouts and develop the documentation and internal tools needed to scale the implementation process.
Collaborate cross-functionally: Partner with product and engineering teams to ensure customer insights drive platform improvements while helping growth teams land new technical accounts.

Who this is a fit for

Technical customer experience: Proven background in solutions engineering, forward-deployed engineering, or implementation engineering, ideally within the fintech or compliance domains.
Exceptional communicator: Ability to simplify complex technical concepts for diverse stakeholders and remain calm while solving problems in ambiguous, fast-moving environments.
Systems thinker: Strong problem-solving skills with a background in TypeScript and Node.js environments, and a deep understanding of how customer decisions impact product architecture.

Why this role is remarkable

Founding role impact: As the first Field Engineer, you will define the processes, tooling, and culture of how Duna works with its customers from the ground up.
Elite backing: Work at a well-funded –30M Series A startup supported by CapitalG, Index Ventures, and founders from Stripe, Adyen, Anthropic, and OpenAI.
Product-defining work: Directly influence the core platform roadmap by translating customer feedback and implementation challenges into actionable product and engineering requirements.

How Jack & Jill work together

I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.