As a Forward Deployed Engineer at Karumi, you will own the end-to-end rollout of AI agents within real customer environments. You will troubleshoot technical integrations, adapt agent workflows to unique product UIs, and bridge the gap between customer needs and engineering to ensure every demo delivers high-quality, personalized value for modern SaaS companies.
Forward Deployed Engineer at Karumi
Karumi (YC F25) is revolutionizing SaaS sales with AI agents that join video calls to deliver live, interactive product demos. We are looking for a Forward Deployed Engineer to own customer rollouts and bridge the gap between our tech and real-world impact. Founded by the team behind StackAI, we offer a high-ownership environment where you will learn how production AI is built and operated. If you love debugging systems and want to be at the forefront of the agentic AI wave in New York or San Francisco, join us to build software that sells itself.
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Location
New York, United States
Compensation
$100k-$150k + Equity
Company
Karumi
Role overview
Karumi is an AI-powered demo platform that provides autonomous product demonstration services for SaaS companies. Its agent joins live video calls or works through video/chat to deliver personalized, interactive product demos, answer questions, navigate the product in a browser, qualify leads, and support sales, onboarding, and customer education workflows 24/7 in multiple languages.
What you will do
- Lead technical implementations and configurations of Karumi’s AI agents across diverse customer workflows and complex software interfaces.
- Perform deep-dive QA and debugging to maintain high reliability and solve complex technical edge cases in live production environments.
- Develop lightweight automation and scripting tools to streamline internal implementation processes and accelerate the onboarding of new customers.
Who this is a fit for
- Has 1-3 years of experience in implementation engineering, solutions engineering, or technical QA with a strong engineering and debugging mindset.
- Demonstrates technical proficiency in scripting or coding and a natural curiosity for how modern agentic AI systems are operated.
- Possesses excellent communication skills and the ability to translate technical challenges into actionable product improvements for the core engineering team.
Why this role is remarkable
- Join a high-velocity YC F25 team as an early employee, working directly with founders who previously built and scaled StackAI (YC W23).
- Get deep, hands-on exposure to deploying and operating production-grade AI agents that interact with real software products in real-time.
- Have high-impact ownership over customer success, directly shaping the product roadmap through real-world implementation insights and front-line technical feedback.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Karumi wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.