Join as Hyground’s first Forward-Deployed Engineer to own enterprise customer accounts end-to-end. You will bridge the gap between engineering and field deployments, shipping production code to unblock customers while coaching teams toward independence. Reporting to the Founding Engineer, you’ll define the delivery methodology that scales our operations from ten to thirty accounts.
Forward-Deployed Engineer at Hyground
Hyground is looking for its first Forward-Deployed Engineer to bridge the gap between cutting-edge AI and enterprise infrastructure. As an early hire in a €3M pre-seed startup, you will own customer accounts end-to-end for clients like Deutsche Bahn, shipping production code to solve real-world downtime problems. If you are an SRE or Platform Engineer who loves being on the front lines, debugging complex systems, and building the playbook for a scaling AI company, this is your chance to make a massive impact.
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Location
Hamburg, Germany
Compensation
Not Disclosed
Company
Hyground
Role overview
Hyground builds an AI agent that investigates production incidents for teams running business-critical software on Kubernetes. When an alert fires, the agent works through Kubernetes events, metrics, logs, traces and deployment history the way a senior SRE would, then hands the on-call engineer the likely causes with the evidence behind them. It runs inside the customer’s own cluster with whatever LLM they choose, reads by default and only writes with a human’s approval, which is why regulated companies can use it where a vendor-hosted tool is off the table. Deutsche Bahn, ifm and MaibornWolff run it in production, and those customers have seen incident resolution times drop by up to 80%.
The company was founded in Hamburg in 2025 by Dominik Rehbock (CEO, previously Bain & Company), Benjamin Hofmann (CPO) and Bastian de Groot (CTO). Benjamin and Bastian spent about a decade in software operations and SRE before spinning Hyground out of MaibornWolff, and the product grew out of on-call problems they saw first-hand on client projects. Hyground raised a EUR 3M pre-seed round led by Partech, with Adesso Ventures, Angel Invest and Plug and Play, announced at KubeCon Europe in March 2026, and is ISO/IEC 27001:2022 certified. The team is about 16 people, most of them engineers, and sells first to German and European enterprises where data sovereignty decides the deal.
What you will do
- Own the technical lifecycle of 3-4 enterprise accounts, managing everything from initial deployment on Kubernetes or VMware to incident response and renewal readiness.
- Ship production-ready adapters and workarounds within days to unblock customers, ensuring integrations with stacks like Splunk, Dynatrace, and ServiceNow meet engineering standards.
- Coach customer engineering teams to independence, moving accounts from high-touch support to self-sufficiency through pairing, workshops, and structured documentation.
Who this is a fit for
- 3+ years of experience in SRE, Platform, or DevOps roles with hands-on Kubernetes expertise and a proven ability to debug production incidents under pressure.
- Strong software engineering skills with the ability to write and ship production code across various languages and infrastructure environments like VMware or Docker Swarm.
- Professional fluency in German (C1) and English, based in Germany, and willing to travel for on-site workshops with DACH region enterprise customers.
Why this role is remarkable
- Build the delivery playbook for an AI-native startup backed by €3M in pre-seed funding and serving major enterprises like Deutsche Bahn and toom.
- Influence product development directly by serving as the primary telemetry for customer needs, with a direct line to the founders and CPO.
- Enjoy high autonomy with commit access on day one, shipping production code that immediately unblocks the world’s largest infrastructure environments.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
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If your profile’s a match and Hyground wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.