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Founding Applied AI Engineer at Echelon AI

Echelon AI is redefining the $1T IT services industry by building autonomous digital workers that don’t just assist—they own. Founded by the team that built Moveworks (sold for $3B), and backed by Bain Capital Ventures alongside angels from Anthropic and ServiceNow, Echelon is bringing RL and reasoning to enterprise-scale automation. As a Founding Applied AI Engineer, you'll architect the brain behind agents that plan, test, and deploy software for Fortune 500s. If you’re a builder-scientist hybrid ready for massive ownership and founding equity in Palo Alto, this is the hard problem you’ve been looking for.

About this role

Role overview

As a Founding Applied AI Engineer, you will architect the reasoning loops and multi-agent coordination systems that power autonomous digital workers. You will bridge the gap between LLM research and production, designing reinforcement learning pipelines to automate complex enterprise workflows across platforms like ServiceNow and SAP for Fortune 500 clients.

About the company

Echelon AI is a US-based company headquartered in San Francisco, CA, focused on delivering AI-driven solutions for ServiceNow development. It builds ServiceNow catalog items, flows, apps, and ATF tests, delivering working artifacts live in instances in hours rather than weeks. The company automates the creation of catalog items, workflows, applications, and configurations, enhancing service delivery through automation and efficient process management. Echelon AI employs AI agents that own the full ServiceNow development lifecycle including design, planning, build, migration, enhancement, and testing.

What you'll do

What you will do

  • Architect multi-agent systems using hierarchical planners and verifiers to automate complex, high-stakes enterprise IT implementations safely and repeatably.
  • Design and implement RL and preference optimization loops that improve agent performance based on real business outcomes rather than simple token loss.
  • Build robust evaluation suites and synthetic task generation pipelines to simulate customer environments and ensure deterministic, compliant automated changes.

Who you are

Who this is a fit for

  • Has 3+ years of experience shipping production ML or LLM systems and possesses a builder-scientist hybrid mindset for experimental engineering.
  • Demonstrates deep technical proficiency in TypeScript and asynchronous API orchestration, with the ability to manage non-deterministic systems and complex data pipelines.
  • Shows strong curiosity or experience in reinforcement learning (RLHF/DPO) and a drive to solve messy, real-world problems with measurable customer impact.

Why this role

Why this role is remarkable

  • Work directly with a founding team that built and sold Moveworks for $3B, gaining rare exposure to elite startup scaling and enterprise AI strategy.
  • Tackle hard RL and reasoning problems where agents move beyond simple copilots to owning end-to-end delivery in high-stakes, regulated enterprise environments.
  • Receive significant founding equity in a company seeing explosive demand and Series B traction while still operating at a nimble, seed-stage size.

Jack & Jill

How Jack & Jill work together

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Jill
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