As the first US-based Onboarding Manager, you will spearhead the implementation strategy for a high-growth hospitality tech platform. You will transition American restaurant groups from legacy systems to a modern AI-driven OS, ensuring rapid time-to-value while building the foundational onboarding playbooks that will scale the company’s North American presence from the ground up.
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Founding Onboarding Manager at Nory
As the Founding Onboarding Manager in New York, you'll be the primary architect of the American customer experience, transitioning major restaurant groups onto an AI-driven operating system that automates labor and inventory. If you're a SaaS implementation expert with a passion for the hospitality industry and want the autonomy to build a US division from the ground up, this is your chance to join a future market leader at the most exciting stage of their expansion.
About this role
Role overview
About the company
Nory
Software
Nory is an AI-powered restaurant management platform that unifies operations, inventory, workforce, payroll, and finance into a single system. It leverages real-time data and predictive analytics to forecast demand, optimize staffing and stock, reduce costs, waste, and increase profitability for independent, franchise, and enterprise restaurant groups in the hospitality sector.
What you'll do
What you will do
- Manage the end-to-end implementation lifecycle for large-scale US hospitality clients, ensuring seamless data migration and system configuration.
- Lead intensive training sessions for restaurant managers and staff to drive high product adoption and operational excellence.
- Collaborate with product and engineering teams to relay localized US market feedback and influence the global product roadmap.
Who you are
Who this is a fit for
- Proven track record in SaaS implementation or customer onboarding, ideally within the hospitality, retail, or restaurant technology sectors.
- Exceptional project management skills with experience handling complex data migrations and multi-stakeholder enterprise environments.
- A high-energy, proactive communicator who thrives in early-stage environments and enjoys building processes from scratch.
Why this role
Why this role is remarkable
- Join as the founding US onboarding hire for a hospitality platform that recently secured €15 million in Series A funding led by Creandum.
- Directly impact the success of major US restaurant groups by deploying cutting-edge AI tools that manage labor, inventory, and profitability.
- High-autonomy role with a clear path to leadership as you help build the US implementation team and operational processes.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.