As the Head of Forward Deployed Engineering, you will lead the post-sale function, turning signed contracts into successful deployments. You will bridge the gap between customers, product, and engineering, designing technical playbooks and scaling the FDE team to help physical traders modernize their legacy workflows with AI-driven automation.
Head of Forward Deployed Engineering at CommodityAI
CommodityAI is seeking a Head of Forward Deployed Engineering to lead the charge in transforming the global commodities industry. As a key early hire, you will build the implementation function from scratch, turning signed contracts into successful, repeatable deployments. If you're a technical leader who thrives at the intersection of messy real-world workflows and cutting-edge AI automation, this high-agency role offers the chance to define the operating layer for global trade while scaling a world-class team.
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Location
San Francisco, United States
Compensation
Not Disclosed
Company
CommodityAI
Role overview
CommodityAI is a modern AI-powered commodity management and agentic operating system built for physical commodity traders, distributors, and operators. It provides an integrated trading and operations management system that eliminates friction in physical commodities trading by automating manual workflows, reducing data entry, and improving visibility into key processes such as shipment tracking, inventory management, and document processing.[1][3] The platform uses intelligent automation agents and collaborative tools tailored to commodity operations to handle thousands of shipments and millions of shipment-related documents, classifying and extracting relevant fields to create a unified, system-ready data layer.[2] CommodityAI brings together automated position management, shipment tracking, logistics, and commercial and finance workflows on a single operating system so that data flows seamlessly between applications, giving teams a shared source of truth, robust audit trails, and AI-powered insights to run trading operations more efficiently and at greater scale.[1][2][3][5][6]
What you will do
- Lead complex technical implementations including data modeling, API integrations, and document extraction workflows for physical trading customers.
- Build the FDE function from the ground up, establishing operating cadences, escalation paths, and scalable onboarding templates.
- Translate messy real-world customer requirements into crisp product specifications and work closely with engineering to influence the roadmap.
Who this is a fit for
- Over 5 years of experience in Forward Deployed Engineering, Solutions Engineering, or Technical Customer Success at a high-growth startup.
- Hands-on technical proficiency with the ability to write code, debug complex workflows, and reason through LLM-based data models.
- Proven track record of managing multi-stakeholder deployments and a deep curiosity for solving operational edge cases in global logistics.
Why this role is remarkable
- Ownership of the entire post-sale customer function, transitioning customers from contract signature to high-value go-live for a critical industry.
- Opportunity to build a fundamental department from scratch, including playbooks, internal tooling, hiring plans, and automated onboarding workflows.
- Direct impact on the global commodities market by replacing manual, error-prone legacy processes with sophisticated LLM-based extraction and integration systems.
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If your profile’s a match and CommodityAI wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.