You will own internal IT operations and technical support at a fast-scaling startup. This role focuses on employee lifecycle management, MSP coordination, and the technical integration of acquired agencies. You will automate repetitive tasks using AI and scripting while ensuring a seamless, high-empathy support experience for a distributed team across Europe.
IT Support Engineer (Internal) at Dwelly
This isn't just about tickets—you'll play a critical role in Dwelly’s high-growth strategy by integrating acquired agencies into a modern, AI-driven tech stack. If you have a passion for automation, expertise in Microsoft 365 and Entra ID, and a desire to build IT operations from the ground up in a fully remote environment, this is your chance to disrupt the UK’s largest antiquated industry.
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Location
Remote
Compensation
Not Disclosed
Company
Dwelly
Role overview
Created from HubSpot CRM email seed for domain dwelly.group.
What you will do
- Manage the full employee lifecycle, from device provisioning and account setup to offboarding across Microsoft 365, Google Workspace, and Slack.
- Coordinate with external MSPs and contractors to troubleshoot complex infrastructure issues including VPNs, networking, and remote access systems.
- Lead technical migrations for acquired agencies, transitioning legacy Windows servers, email domains, and hosting environments into Dwelly’s centralized tech stack.
Who this is a fit for
- Proven experience in internal IT support for macOS, Windows, and Linux environments, with deep knowledge of Microsoft 365 and Entra ID.
- Technical proficiency in networking fundamentals including DNS, SSL, and VPNs, alongside scripting skills in Bash or PowerShell for process automation.
- High empathy and strong communication skills, with a patient approach to supporting non-technical staff through complex digital transformations and integrations.
Why this role is remarkable
- Direct impact on a high-growth “roll-up” strategy, managing the technical transition of legacy agencies into a modern, AI-powered ecosystem.
- Backed by $170M Series B funding from top-tier investors like EQT Growth and General Catalyst, providing immense stability and scale.
- Culture of extreme ownership and automation where you are encouraged to script away manual tasks and leverage AI tools for operational excellence.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Dwelly wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.