As a Product Reliability Engineer, you will own the end-to-end health of critical infrastructure used by global professional services firms. You will bridge the gap between product engineering and operations, diagnosing complex system issues, building robust observability tooling, and shipping permanent code fixes to ensure 100% uptime for high-sensitivity workflows.
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Product Reliability Engineer at well-funded legal tech SaaS
Are you an engineer who thrives on solving complex production challenges? This high-growth legal tech startup is looking for a Product Reliability Engineer to own the stability of a platform that powers critical workflows for the world's leading professional services firms. Working in the heart of NYC, you'll join an elite team of engineers from top-tier tech firms to build resilient, serverless systems.
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Location
New York, United States
Compensation
$100k-$160k + Equity
Company
Confidential company
Role overview
About the company
Well-funded high-growth legal tech SaaS
What you will do
- Own incident response and root cause analysis, moving beyond reactive fixes to implement long-term system resilience across a distributed serverless stack.
- Build and maintain critical telemetry, dashboards, and alerting systems to proactively identify performance bottlenecks before they impact global customers.
- Contribute directly to the core codebase using modern languages to improve infrastructure automation, launch readiness, and production stability.
Who this is a fit for
- Professional experience in software engineering with a focus on reliability, platform, or production-facing roles within high-sensitivity environments.
- Proficiency in debugging distributed systems and hands-on experience managing cloud infrastructure and serverless architectures.
- Strong ownership mentality with the ability to communicate technical postmortems to stakeholders and translate production signals into product improvements.
Why this role is remarkable
- Lead reliability for a platform capturing billions in value for elite professional services firms, where system downtime is not an option.
- Join a rapidly scaling Series A startup backed by premier venture capital firms with revenue growth exceeding 10x in the last year.
- Work in a high-density talent environment alongside engineers from top-tier technology firms and quantitative trading shops in a collaborative NYC office.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.