You will architect and deploy the next generation of AI-driven support features for a platform trusted by industry leaders like Linear and Cognition. By leveraging conversational data and real-time intelligence, you will build autonomous agents that streamline complex customer success workflows, directly impacting over 1,300 companies on the Enterprise Tech 30 list.
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Learn about Jack
Software Engineer (AI Agents) at Pylon Labs, Inc.
Join an elite engineering team building the future of B2B post-sales. If you prefer shipping code over attending meetings and want to work in-person in SF with seniors from Airbnb and Samsara, this is your chance to own the next wave of enterprise AI.
About this role
Role overview
About the company
Pylon Labs, Inc.
Pylon Labs, Inc. (branded as Pylon) is an AI-native, all-in-one B2B customer support platform that serves as a modern alternative to legacy tools like Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. It provides a unified support workspace that combines ticketing, in-app and web chat, shared Slack Connect and Microsoft Teams integrations, email, ticket forms, and other common B2B communication channels into a single system designed specifically for post-sales and support teams at B2B companies. The platform includes a knowledge base, AI-powered support bots, and workflow automation to help teams track, manage, and resolve customer issues more efficiently across every channel their customers use. In addition to core case management, Pylon offers account intelligence and customer insights so teams can understand context, prioritize high-value accounts, and coordinate across customer success, support, and account management. Founded in 2022 and based in San Francisco, Pylon positions itself as the first and only customer support platform purpose-built for B2B organizations, focusing on the unique workflows and collaboration patterns of B2B post-sales teams.
What you'll do
What you will do
- Build and rapidly iterate on production-ready AI features and agents based on direct feedback from a sophisticated customer base.
- Improve the core quality, latency, and reasoning performance of conversational AI models integrated within the post-sales ecosystem.
- Own end-to-end feature development across the stack using React, Golang, GraphQL, and AWS with full project management autonomy.
Who you are
Who this is a fit for
- Strong engineering fundamentals with significant experience shipping high-quality code in Go, React, or similar modern stacks.
- Proven track record of building and scaling AI/LLM-integrated applications and a deep understanding of agentic workflows.
- Thrives in a high-productivity, low-meeting culture and is committed to working in-person with a team in San Francisco.
Why this role
Why this role is remarkable
- Work at a high-growth Series B startup led by a16z and BCV that has secured over $51M in funding to date.
- Collaborate with an elite technical team of senior engineers formerly from Samsara, Affinity, and Airbnb in a high-autonomy environment.
- Direct impact on a product used by top-tier tech companies like Modal Labs and the makers of Devin to run their core operations.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.