As the first dedicated Telecommunication Engineer, you will own Dwelly’s entire communication infrastructure, managing IP telephony, SMS, email, and WhatsApp channels. You’ll ensure high reliability across providers like Twilio and Vonage while supporting rapid growth through agency acquisitions, building complex routing logic, and solving technical escalations to empower a 1,500-person team.
Telecommunication Engineer at Dwelly
As our first Telecommunication Engineer, you will take full ownership of the communication infrastructure powering thousands of interactions across telephony, SMS, and WhatsApp Business API. This isn’t a narrow specialist role; you’ll be the architect behind our routing logic and the technical lead for migrating acquired agencies. If you have deep SIP/VoIP expertise and a passion for building reliable, automated systems at scale, this high-autonomy remote position offers a unique chance to shape a critical infrastructure layer during an explosive growth phase.
Want to apply for this role?
Jack finds you jobs at companies like Dwelly. Talk to Jack to get considered for roles that fit what you're great at.
Location
Ireland, United Kingdom / Remote
Compensation
£30k-£35k
Company
Dwelly
Role overview
Created from HubSpot CRM email seed for domain dwelly.group.
What you will do
- Design and maintain sophisticated IP telephony routing, IVR logic, and CLI configurations to ensure seamless inbound and outbound call flows.
- Manage and optimize channel health across Twilio, Vonage, and Voximplant, monitoring delivery quality, blacklists, and spam ratings to ensure zero downtime.
- Lead technical integrations during agency acquisitions, migrating legacy telecom stacks to Dwelly’s infrastructure with minimal disruption and high precision.
Who this is a fit for
- Deep technical expertise in SIP, VoIP, and telephony routing at the protocol level, including experience with SIP traces and trunk failover management.
- Proven track record troubleshooting communication APIs, webhooks, and delivery failures across SMS, email (SendGrid), and WhatsApp Business API (WABA).
- A proactive, startup-ready mindset with the ability to manage vendors, use AI tools for automation, and navigate fast-paced acquisition-led growth.
Why this role is remarkable
- Total infrastructure ownership: You are the single owner of the entire communication layer, moving beyond narrow specialist roles to drive end-to-end technical strategy.
- High-growth trajectory: Join a Series B scale-up backed by $260M from EQT Growth and General Catalyst as it grows from 300 to 1,500 employees this year.
- Cutting-edge tech impact: Shape the future of property management communication by integrating Voice AI, advanced routing, and automation into a massive-scale operational engine.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Dwelly wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.