The Last Patient Coordinator at Doctours

You will act as the human fallback for complex medical tourism logistics while simultaneously building the AI systems and workflows to automate your own tasks. This is a unique hybrid of high-stakes patient advocacy and systems engineering, designed to scale access to specialized care like fertility, orthopedics, and oncology globally.

• Manage high-stakes patient conversations when AI fails, providing emotional support and clarity for people undergoing significant medical procedures abroad.
• Identify systemic failure points in patient communications or clinic logistics and write the code, prompts, or workflows to fix them permanently.
• Develop and implement the foundational automation infrastructure for the clinic-side of the business to streamline global healthcare coordination.

• You have a background in healthcare, customer success, or crisis support where you’ve managed high-pressure, emotionally charged human interactions with calm.
• You are technically proficient with AI coding tools and automation workflows, possessing the "hacker" mindset to build systems that replace repetitive manual tasks.
• You are deeply allergic to doing the same task twice and prefer engineering a permanent solution over becoming a faster manual processor.

• You are hired specifically to eliminate manual support work, using AI tools and code to solve problems permanently rather than managing a growing ticket queue.
• Work directly with an ex-Meta founder in a lean, high-ownership team of five where your technical and operational decisions directly impact patient outcomes.
• Move beyond simple coordination into expanding the platform’s infrastructure for new medical verticals including fertility, dental, and oncology on a global scale.