Join Parity Technologies Limited as an IT Support Manager to lead global IT service delivery in a remote-first environment. You will manage support engineers, drive AI-driven automation for IT workflows, and oversee international procurement. This hands-on role is critical for scaling the infrastructure powering the next generation of the decentralized web.
IT Support Manager at Parity Technologies Limited
Join Parity Technologies Limited, the pioneering core blockchain infrastructure company founded by Ethereum co-founder Dr. Gavin Wood, as our new IT Support Manager leading the evolution of global service delivery in a remote-first environment. We are seeking a hands-on technical leader to manage our support engineering team and aggressively drive the adoption of AI-driven automation across our IT workflows, leveraging your deep Linux and Mac expertise to build the resilient, high-performance infrastructure powering the decentralized Web3 ecosystem across London, Lisbon, and beyond.
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Location
London, United Kingdom
Compensation
Not Disclosed + Equity
Company
Parity Technologies Limited
Role overview
Parity Technologies is a global software company focused on Web3 and blockchain infrastructure. It built and continues to support the technical development of Polkadot, providing core tools and frameworks for developers and enterprises building decentralized applications and blockchain solutions. The company describes itself as a collective of software engineers and tech experts working on the blockchain network’s technical progress and decentralized internet infrastructure.
What you will do
- Manage and mentor the End User Support team while serving as the technical escalation point for complex system issues and root cause analysis.
- Architect and implement AI-driven workflows for ticket triage and procurement processes to improve efficiency and reduce operational costs.
- Own global IT procurement and vendor relationships, establishing robust hardware sourcing strategies for a distributed team across multiple international markets.
Who this is a fit for
- Has 5+ years of experience leading IT teams and managing service operations, ideally within fast-paced, multi-SaaS, or remote-first environments.
- Possesses deep technical proficiency in Linux and Mac operating systems, including command-line interface usage, scripting, and MDM/EDR management.
- Demonstrates a systems-thinking mindset with a passion for Open Source Software, with a preference for UK-based candidates who can work cross-functionally.
Why this role is remarkable
- Work at the heart of Web3 infrastructure with a company founded by Dr. Gavin Wood, the creator of Solidity and co-founder of Ethereum.
- Lead the transition to an AI-first IT operations model, implementing cutting-edge automation to eliminate repetitive tasks and friction across a global organization.
- Enjoy a high-autonomy, remote-first culture with unique benefits including tokens, team retreats, and direct access to the industry’s brightest minds.
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