Care Consultant at Match with Care

As a Care Consultant at Match with Care, you will be the human anchor of the matching process, guiding families through sensitive decisions. You’ll manage inbound enquiries, pair families with vetted carers, and maintain a clean pipeline. Working directly with founders, you will shape the company’s growth playbook while delivering reliable support.

• Guide families through the sensitive decision of finding elderly care with honesty and empathy, managing consultative inbound enquiries without hard-selling.
• Pair families with the right vetted, self-employed carers and provide close support until the placement is fully settled and confident.
• Maintain a clean pipeline of enquiries, identifying friction in the product or process and feeding insights back to the team to optimize growth.

• Possesses a proven track record of hitting targets or clear evidence of high achievement in a fast-paced, high-urgency environment.
• Demonstrates exceptional communication skills and a founder mindset, showing the ability to learn quickly and take proactive ownership of tasks.
• Has the emotional intelligence to handle sensitive conversations with families and carers, and holds the right to work in the UK while based in London.

• Join an early-stage startup founded in 2025 where you work directly with the founders to build the company’s operational playbook from the ground up.
• Solve a deeply personal and stressful problem by replacing slow, expensive traditional agencies with a tech-enabled marketplace that provides care matches in under 24 hours.
• Transition from an intensive in-office onboarding to a flexible hybrid working arrangement in London, enjoying high ownership and clear paths for career scaling.