Join FITR to help online fitness coaches scale their businesses. You will bridge the gap between customer experience and commercial growth, initially optimizing support infrastructure and AI workflows before transitioning into a high-impact success role. It is a unique opportunity to shape the customer engine for an early-stage startup with global reach.
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Coach Growth Manager at FITR
Join FITR, the fast-growing fitness tech startup backed by £1.5M in funding, as our new Coach Growth Manager. This isn't just a support role—it's a high-impact opportunity to build the customer success engine from the ground up in our Soho office. You'll move from scaling AI-driven support workflows to leading coach activation and commercial growth strategies for world-class clients like Gymshark and Mat Fraser’s HWPO. If you have 1-3 years of SaaS experience and want a clear path to leadership in a thriving creator-economy business, we want to hear from you.
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Location
London, United Kingdom
Compensation
£40k-£45k
Company
FITR
Role overview
Fitness / SaaS / Health, Wellness and Fitness
FITR is the operating system for online fitness coaches. We help coaches, gyms, and fitness brands create, sell, and scale online training without juggling spreadsheets, DMs, or multiple tools. From programming and client management to payments, automation, and delivery, FITR brings everything into one powerful platform. We’re also the official software partner for HYROX, supporting coaches worldwide as fitness continues to move online at speed. The future of coaching is being built here.
What you will do
- Design and implement scalable customer resources, including a revamped Help Centre, product demos, and AI-powered support workflows to drive user autonomy.
- Proactively identify at-risk coaches through health monitoring and intervention strategies to minimize churn and maximize platform adoption.
- Execute commercial growth initiatives by running educational webinars, performing product demos, and identifying expansion opportunities for coaches to unlock more value.
Who this is a fit for
- 1–3 years of experience in Customer Success, Account Management, or SaaS support with a proven track record of handling complex customer situations.
- Exceptional written communication skills and a commercial mindset, capable of translating product features into business growth for our coaching clients.
- Proactive "ownership energy" with the ability to thrive in a fast-paced, ambiguous startup environment where you take initiative without needing a script.
Why this role is remarkable
- Work at the heart of an early-stage SaaS startup that recently raised £1.5M from Maven Capital Partners to revolutionize the fitness coaching industry.
- Rapid career trajectory from Customer Experience into Coach Growth and Success leadership, with direct mentorship from the founders and Head of Customer Success.
- High-impact ownership where you will lead the transition toward 80% support automation, directly influencing company efficiency and the scalability of our platform.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and FITR wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.