As the Community Lead, you will architect and scale Judge.me’s merchant ecosystem from 500 members into a thriving, self-sustaining accelerator. You’ll be the face of the brand—hosting webinars, producing operator-led content, and organizing events—to help DTC founders level up through shared expertise and genuine connection.
Community Lead - DTC Operator at Judge.me
Join Judge.me, the #1 Shopify review solution powering over $100B in annual GMV, as their first Community Lead. This isn't a traditional support role—you'll be the architect and on-camera face of a thriving ecosystem for 700,000+ global merchants. If you've run your own DTC store and love building content and communities, this bootstrapped, profitable company offers a unique chance to lead a high-impact initiative without investor pressure. You'll report to the Chief Growth Officer and turn a growing community of 500+ members into a world-class accelerator for e-commerce operators.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Judge
Role overview
Technology, Information and Internet
[Our Mission: Fixing Trust in Commerce]
For a decade, we’ve been on a mission to close the Trust Gap — commerce’s most expensive problem in a world where distance and digital interfaces separate buyers and sellers, we’re building the definitive trust infrastructure that enables global trade to flourish.
We recognise that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Every improvement we deliver unlocks new transactions that previously wouldn’t have happened.
[Our Impact Today]
- Shopify’s #1 Review Solution with 29k+ five‑star merchant reviews
- Global scale: used by 600,000+ shops across 140+ countries
- 70M+ orders processed monthly, generating 2M+ verified buyer reviews
- 40% YoY organic growth, achieved without paid marketing or sales teams
What you will do
- Scale and deepen engagement within the live merchant community, turning casual members into active contributors, advocates, and mentors through strategic growth loops.
- Be the face and voice of Judge.me on camera, hosting webinars, podcast episodes, and live sessions while fronting a strategic operator-led video content engine.
- Organize and execute end-to-end community initiatives, including virtual workshops and in-person meetups in London, to build momentum and strengthen merchant relationships.
Who this is a fit for
- Has first-hand experience running a DTC store, providing the lived experience necessary to connect with merchants and understand their specific daily operational pain points.
- Brings 6+ years of relevant experience in community building or content creation, with proven confidence presenting on camera and hosting public-facing events.
- Possesses a “builder” mindset with the ability to write community-native copy, track engagement metrics, and collaborate cross-functionally with Product and Marketing teams.
Why this role is remarkable
- True creative ownership: You aren’t just managing a forum; you are building an operator-led content engine and community architecture for the world’s leading Shopify reviews platform.
- High-impact scale: Join a bootstrapped, profitable team of 60 that already influences over $100B in annual GMV, offering the stability of a market leader with the speed of a startup.
- Pure builder role: This is an individual contributor position where you report directly to the Chief Growth Officer, setting the strategy and personally delivering all community content.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Judge wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.