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Community Lead - DTC Operator at Judge.me

Join the dominant force in e-commerce trust as the Community Lead for a bootstrapped, profitable scale-up powering $100B+ in annual Shopify GMV. This is a high-visibility builder role where you'll serve as the face of a 700,000-merchant ecosystem, hosting podcasts, webinars, and in-person meetups. If you’re a former DTC operator with a talent for content creation and community architecture, this is your chance to shape the flagship platform for global e-commerce experts from their Shoreditch headquarters.

About this role

Role overview

Lead and scale a thriving community for one of the world's most widely used product review platforms. You will bridge the gap between product and operators, hosting events and creating expert content for nearly 700,000 global merchants. This is a high-impact, individual contributor role for a true e-commerce insider.

About the company

Technology, Information and Internet

[Our Mission: Fixing Trust in Commerce]

For a decade, we’ve been on a mission to close the Trust Gap — commerce’s most expensive problem in a world where distance and digital interfaces separate buyers and sellers, we’re building the definitive trust infrastructure that enables global trade to flourish.

We recognise that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Every improvement we deliver unlocks new transactions that previously wouldn’t have happened.

[Our Impact Today]

  • Shopify’s #1 Review Solution with 29k+ five‑star merchant reviews
  • Global scale: used by 600,000+ shops across 140+ countries
  • 70M+ orders processed monthly, generating 2M+ verified buyer reviews
  • 40% YoY organic growth, achieved without paid marketing or sales teams

What you'll do

What you will do

  • Scale and deepen engagement within the merchant community, converting casual members into active contributors and brand advocates through thoughtful moderation and strategy.
  • Serve as the on-camera face of the brand, hosting regular video content, live sessions, and podcasts to establish a credible voice for e-commerce operators.
  • Organize and execute end-to-end community initiatives, including virtual webinars and real-world merchant meetups in Shoreditch and beyond to drive momentum.

Who you are

Who this is a fit for

  • Has at least 6 years of experience, ideally as a former DTC store operator with a deep understanding of day-to-day e-commerce pain points.
  • Possesses exceptional confidence on camera and in public speaking, with a proven ability to host sessions and facilitate meaningful community discussions.
  • Demonstrates a builder’s mindset, capable of setting community strategy while personally delivering content, managing logistics, and tracking engagement metrics with precision.

Why this role

Why this role is remarkable

  • Join a founder-owned, profitable company that moves fast and answers to customers rather than investors, ensuring consistent 40% year-over-year organic growth.
  • Own the strategy for a rapidly growing community of 500+ members, transforming it into the flagship destination for global e-commerce operators and experts.
  • Enjoy high visibility as the face of the brand, hosting webinars, podcasts, and in-person meetups while building a powerful operator-led content engine.

Jack & Jill

How Jack & Jill work together

Jack
I get to know what you’re great at, then find roles you’d never find yourself.
Jill
I recruit from Jack’s network and make the intro when I spot a great match.

Meet Jack

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Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.

How does this work?

Jack’s an AI agent for job searching and career coaching. He works for you.

Jill is the AI recruiter working for the company. She recruits from Jack’s network.

If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.

Learn about Jack

Ready to find your next role?

Talk to Jack for 10 minutes and see your first matches.