Join a high-growth influencer marketing platform as our first dedicated Customer Success hire. You will build the function from scratch, defining onboarding flows and health scoring for global brands across TikTok, Instagram, and YouTube. This is a rare founding role where your strategies directly shape the retention and expansion playbook for an AI-powered SaaS leader.
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Founding Customer Success Manager at Kyra
Are you a creator economy expert ready to build a Customer Success function from the ground up? A leading enterprise influencer marketing platform—used by global giants like Coach, H&M, and Ray-Ban—is looking for its first dedicated CS hire in London. This isn't just about managing tickets; it’s a founding role where you define the playbook, build the health scoring systems, and advise top-tier brands on their TikTok and Instagram strategies. If you have 4+ years of B2B SaaS experience and want to shape the future of how brands and creators collaborate using AI-powered intelligence, this is the career-defining opportunity you’ve been waiting for.
About this role
Role overview
About the company
Kyra
Marketing & Advertising
Kyra is a global, tech- and data-driven influencer marketing agency founded in 2017 and based in London. Kyra specializes in creating, managing, and scaling influencer campaigns for global brands. The company leverages proprietary AI-powered data engines and human curation to match brands with high-performing creators from a database of over 450 million profiles and billions of data points. Their offerings include always-on influencer programs, targeted campaign launches, paid amplification, creator ads, and product seeding. Kyra's integrated technology platform covers campaign management, instant payments, feedback, forums, analytics, and automated content posting. They are trusted by enterprise brands such as L’Oréal, H&M, Shark Beauty, Prime Video, Bvlgari, Nike, Converse, Levi’s, and Calvin Klein, serving clients aiming to reach Gen Z audiences through authentic storytelling and culturally relevant marketing strategies.
What you'll do
What you will do
- Build the complete CS infrastructure including onboarding flows, health scoring, and renewal playbooks within HubSpot to scale the department.
- Own a diverse portfolio of brand accounts, driving product adoption and closing the gap between platform features and client value.
- Act as a strategic advisor to brands, providing expert opinions on influencer campaign strategy and creator selection to ensure measurable client success.
Who you are
Who this is a fit for
- 4+ years of experience in Customer Success or Account Management, specifically within a B2B SaaS environment and the influencer marketing sector.
- Proven builder mindset with the ability to turn abstract goals into working systems like health models and engagement cycles without existing templates.
- Commercially sharp professional comfortable carrying a quota, managing renewals, and identifying expansion opportunities through data-driven usage signals.
Why this role
Why this role is remarkable
- Founding role opportunity: You are the first dedicated CS hire, giving you total ownership to build systems, playbooks, and engagement cadences from a blank canvas.
- High-profile portfolio: Manage relationships with iconic global brands like Ray-Ban, Converse, and H&M, helping them navigate the complex creator economy.
- AI-forward product: Work with a platform that leverages AI-powered intelligence to revolutionize how enterprise brands discover and manage creators across major social channels.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.