As the first dedicated Senior Onboarding Manager, you will lead complex SaaS implementations for specialist property lenders. You’ll own the end-to-end journey from discovery to go-live, translating bespoke lending workflows into structured configurations. This is a builder’s role where you will design the onboarding playbook and scale Kennek.io’s client delivery function.
Senior Onboarding Manager at Kennek
Kennek.io is building the operating system for the £13bn UK bridge lending market, and they’re looking for their first dedicated Senior Onboarding Manager to own client delivery. You’ll own implementations end-to-end, building the onboarding playbook from the ground up while working directly with founders and credit professionals. If you have 10+ years of SaaS implementation experience and want to shape a critical function at a high-growth startup, this London-based role offering £65k–£85k plus equity is your chance to make a massive impact.
Want to apply for this role?
Jack finds you jobs at companies like Kennek. Talk to Jack to get considered for roles that fit what you're great at.
Location
London, United Kingdom
Compensation
£65k-£85k + Equity
Company
Kennek
Role overview
FinanceLondon, United KingdomSeed (VC-backed)
Kennek is a London-based fintech company specializing in a comprehensive, vertically integrated Software-as-a-Service (SaaS) platform for lenders and credit investors. The platform streamlines the full value chain of lending—from loan origination and underwriting to servicing, portfolio management, and investor reporting—into a single, unified operating system. Designed for the alternative and private credit space, Kennek automates and centralizes data and processes, reducing dependence on manual spreadsheets and enabling lenders to operate more efficiently, manage risk, and scale their organizations. The solution includes features such as advanced analytics, customizable workflows, and robust real-time reporting tools. Kennek’s core mission is to simplify and accelerate digitization in the non-bank lending sector by empowering innovations like open banking and open finance, ultimately bridging the global funding gap for small and medium-sized enterprises.
Backed by HV Capital, AlbionVC, Dutch Founders Fund, ff Venture Capital, Plug and Play Tech Center, Plug and Play Europe, Plug & Play Ventures, Syndicate One.
What you will do
- Lead end-to-end client implementations, including discovery, configuration, training, and go-live for specialist bridge lenders across the UK.
- Design and document a repeatable onboarding methodology, including discovery templates, configuration checklists, and training materials from scratch.
- Act as the primary bridge between clients and product teams, triaging technical blockers and identifying patterns to influence roadmap prioritization.
Who this is a fit for
- 10+ years of experience in customer-facing SaaS implementation, professional services, or onboarding within the financial services or fintech sector.
- Deep understanding of lending, mortgage technology, or bridge finance to credibly navigate complex loan book operations with senior stakeholders.
- A builder’s mentality with a proven track record of creating structure in early-stage environments and managing multi-stakeholder software projects.
Why this role is remarkable
- Own a foundational function as the first dedicated onboarding hire, shaping how the company delivers value to its clients.
- Join a well-funded (~$17M raised) fintech with strong product-market fit in a complex £13bn niche market.
- Direct influence on the product roadmap by feeding field insights from regular on-site client interactions back to engineering.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Kennek wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.