As a Customer Operations Analyst, you will act as the critical link between onboarding and long-term account success. You will validate data packages, build reporting infrastructure, and automate handoff workflows to ensure seamless transitions for hospitality venues. This role is perfect for a process-oriented professional looking to implement AI and automation tools.
Customer Operations Analyst at Seed-funded UK fintech SaaS
Help lead the charge at a high-growth UK fintech that is revolutionizing transparency in the hospitality industry. As a Customer Operations Analyst, you will bridge the gap between onboarding and account management, turning complex data into seamless customer experiences. If you are a process-driven professional who loves building automated systems and thrives in a fast-paced, seed-funded environment scaling 400% annually, this is your chance to make a visible impact on over 50,000 workers.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Confidential company
Role overview
About the company
Seed-funded UK fintech SaaS
What you will do
- Review and validate data packages from the onboarding team to ensure 100% accuracy for new accounts.
- Build and manage customer reporting packages, proactively flagging data anomalies before clients notice them.
- Design and implement process improvements using AI and automation tools to remove friction from internal handoff workflows.
Who this is a fit for
- 2+ years of experience in customer operations or implementation within a fast-paced SaaS startup environment.
- Strong data proficiency in Excel or Google Sheets with a natural curiosity for leveraging AI tools in operations.
- A proactive communicator who prefers calling customers to resolve issues and has a track record of building strong client relationships.
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Why this role is remarkable
- Join a high-growth fintech scaling 400% year-on-year in a newly legislated market with massive demand.
- Gain immense autonomy to build and shape the customer success function rather than just following an existing playbook.
- Work in a mission-driven environment where your automation efforts directly improve the financial transparency for thousands of hospitality workers.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.