Join a fast-growing fintech as the founding operations lead responsible for the entire customer journey from contract to activation. You will bridge the gap between sales and success, managing high-stakes KYC/AML compliance while coordinating marketing operations. This hybrid role is critical for accelerating revenue by compressing time-to-first-deposit for a waiting backlog of customers.
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Founding Customer Operations Associate at Round Treasury
Help build the future of finance at a fast-growing startup developing the first autonomous digital worker for operations. As the Founding Customer Operations Associate in London, you will own the entire customer onboarding lifecycle, managing high-stakes compliance and activation to move revenue. This is a rare opportunity to work directly with the founding team, bridge the gap between operations and marketing, and play a pivotal role in scaling a venture-backed fintech from the ground up.
About this role
Role overview
About the company
Round Treasury
Finance
Venture-backed fintech building the first autonomous digital worker for finance and operations
What you'll do
What you will do
- Manage end-to-end customer onboarding including KYC collection, compliance partner follow-ups, and running technical product activation calls
- Maintain the CRM and report weekly on key metrics such as time-to-submission and time-to-approval to identify bottlenecks
- Coordinate marketing logistics by shepherding content through compliance reviews and managing event administration for webinars and hackathons
Who you are
Who this is a fit for
- 1–3 years of experience in high-detail roles such as paralegal, KYC analyst, or startup operations generalist
- Exceptional organizational skills with a proven ability to chase documents and manage complex pipelines without dropping balls
- Strong written and verbal communication skills capable of explaining technical financial products warmly and clearly to customers
Why this role
Why this role is remarkable
- Direct impact on revenue by owning the critical function that moves capital from signed contracts to active deposits
- High-visibility founding team role working directly with the CEO to scale a venture-backed fintech from 0 to 10
- Clear career trajectory into customer success leadership within a company redefining finance through AI-driven digital workers
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