As an Onboarding Specialist, you will guide new trial users through Reacher’s platform to ensure they achieve rapid value. You’ll lead live demos, advise on TikTok Shop affiliate best practices, and help brands set up successful creator outreach campaigns, ultimately converting trial users into long-term, successful customers.
Onboarding Specialist at Reacher
Join Reacher, a Y Combinator (S25) backed leader in TikTok Shop affiliate automation trusted by brands like Under Armour and Logitech. We are looking for an Onboarding Specialist with deep TikTok Shop ecosystem experience to guide our trial users from setup to success. If you know Seller Center inside-out and want ground-floor equity in a company already generating millions in ARR, this remote-first role is your chance to shape the future of social commerce.
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Location
Remote
Compensation
Not Disclosed
Company
Reacher
Role overview
Reacher is a YC-backed AI platform helping brands scale creator marketing on TikTok Shop. The product automates the messy operational work behind affiliate and creator programs: discovering creators, reaching out at scale, managing CRM workflows, running campaigns, moderating content, and helping brands turn creator activity into sales. The company is already positioned as the #1 AI platform for TikTok Shop creator marketing and is an official TikTok Shop App Store partner.
What you will do
- Lead live onboarding calls and product demos tailored to each customer’s specific TikTok Shop affiliate goals and creator discovery needs.
- Guide users through technical and strategic setup, including creator outreach, sample workflows, GMV tracking, and automated reporting.
- Provide expert advice on TikTok Shop Seller Center best practices to help brands maximize their affiliate marketing ROI and scale.
Who this is a fit for
- Has hands-on experience managing TikTok Shop affiliate workflows, creator outreach, or social commerce automation within an agency or brand-side operation.
- Possesses deep familiarity with TikTok Shop Seller Center, Affiliate Center, and tools like Reacher, Euka AI, or Canal Affiliate.
- Demonstrates exceptional communication skills and a customer-first mindset, with the ability to explain complex automation workflows to non-technical users.
Why this role is remarkable
- Join a fast-growing, Y Combinator (S25) startup that is already generating millions in ARR and serving major global brands like Logitech.
- Work at the forefront of the social commerce revolution, helping define how 1,000+ brands navigate the explosive TikTok Shop ecosystem.
- Gain ground-floor equity in a lean, high-performing team while having a direct impact on product development and growth strategies.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Reacher wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.