As the first dedicated operations hire, you will take full ownership of the company’s operational backbone. You will build and automate systems for customer support, payment processing, and people operations. This high-impact role reports directly to the founder, focusing on scaling efficiency through AI agents to support hypergrowth without adding unnecessary headcount.
Operations Lead at fast-growing AI startup
Are you a senior operator who loves building autonomous systems? This fast-growing AI startup in the creator economy is looking for its first Operations Lead to take over the operational engine and scale it to new heights. You will work directly with the founder to automate customer support, payment processing, and people operations using advanced AI agents. If you have a background in high-velocity startups and want a front-row seat to hypergrowth while earning a significant equity stake, this is the role for you. This is a unique opportunity to transition from manual tasks to architecting a self-scaling organization in one of the most exciting sectors of tech today.
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Location
London, United Kingdom
Compensation
£80k-£100k + Equity
Company
Confidential company
Role overview
About the company
Fast-growing AI creator economy startup
What you will do
- Architect and automate the customer support and payment processing systems, managing external partners and optimizing chargeback strategies to ensure seamless operational flow.
- Oversee the full lifecycle of people operations, including onboarding, payroll, and vendor management, while maintaining clean data visibility through improved internal analytics dashboards.
- Streamline marketing and legal operations by managing ad accounts, tracking growth metrics, and coordinating external compliance and contract renewals for the entire organization.
Who this is a fit for
- Proven track record with over five years of experience in high-velocity startup environments, ideally in BizOps, Chief of Staff, or similar founding-level operational roles.
- Technically proficient and AI-native, with the ability to ship real-world automations using LLMs and agents rather than relying solely on no-code tools.
- A scrappy, highly organized self-starter who thrives in async-heavy environments and possesses the social capability to negotiate vendor relationships and represent the company.
Why this role is remarkable
- Take a founding seat as the first dedicated operations hire, reporting directly to the founder and shaping the company’s internal scaling strategy from the ground up.
- Join a well-funded startup experiencing massive commercial traction and hypergrowth in the rapidly evolving creator economy and generative AI space.
- Leverage cutting-edge AI tools to build autonomous agents that eliminate manual busywork, allowing you to focus on high-leverage strategic initiatives and systems.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.