You will own the operational backbone between customers, product, and engineering teams for a category-defining AI agent platform. Your mission is to scale support systems, triage complex customer issues, and translate feedback into prioritized product requirements, ensuring the company maintains its 80% cost-reduction promise for global financial institutions.
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Product Operations at VC-backed AI fintech startup
Help lead the fight against financial crime as the Product Operations lead at this fast-growing, VC-backed AI startup in Central London. You will be the critical link between global financial institutions and engineering, building the operational systems that power AI agents designed to automate complex compliance tasks. If you have 3+ years of experience in high-growth tech and a passion for data-driven product improvement, this role offers significant equity and the chance to shape a category-defining fintech platform from the ground up.
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Location
London, United Kingdom
Compensation
£65k-£90k + Equity
Company
Confidential company
Role overview
About the company
VC-backed AI fintech startup
What you will do
- Own the customer support lifecycle, including triage, SLA management, and structured feedback loops to engineering.
- Build and scale operational tooling, playbooks, and automated workflows to improve resolution speed and quality.
- Analyze support data and dashboards to identify systemic issues and drive high-impact product improvements.
Who this is a fit for
- 3+ years of experience in Product or Customer Operations within a high-growth technology environment.
- Strong data proficiency, including experience with SQL and building dashboards to drive decision-making.
- Exceptional operational mindset with the ability to design and document scalable processes from scratch.
Why this role is remarkable
- Significant ownership and influence over the operational engine of a rapidly scaling early-stage startup.
- Work at the forefront of financial crime prevention using cutting-edge AI agent technology backed by top-tier VCs.
- Flexible work culture including four weeks of "work from anywhere" annually and bi-annual compensation reviews.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.