As a Product Operations Manager at Valon Technologies, Inc., you will act as a horizontal force across Product, Engineering, and Customer teams. You’ll design core frameworks and feedback loops that transform real-world usage into durable product insights. This high-leverage role focuses on cross-cutting systems rather than individual tickets to drive long-term product quality.
Product Operations Manager at Valon Technologies, Inc.
You'll work horizontally across Product and Engineering to translate operational friction into durable product insights, influencing the roadmap of an enterprise-scale operating system in a high-growth, regulated industry. This is a unique opportunity for a systems-thinking professional with 4-10 years of experience to design core frameworks from the ground up and drive high-leverage impact at a company revolutionizing one of the world's most complex financial markets.
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Location
New York, United States
Compensation
Not Disclosed
Company
Valon Technologies, Inc.
Role overview
Valon Mortgage is a residential mortgage servicer, lender, and insurance provider that builds a modern, vertically integrated software platform including compliance, payments, accounting, and customer experience to deliver a borrower-oriented experience with simple interface, transparent access to information, expert customer service, and self-service features. It aims to empower homeowners by re-architecting mortgage servicing, a $20B+ market governing $13T in debt, using AI-native operating system ValonOS for regulated industries, lowering costs, strengthening relationships, and reducing compliance risk.[1][2][3][5]
What you will do
- Design and own scalable product operations frameworks, such as user acceptance and data migration testing, to ensure seamless product delivery at scale.
- Partner with Engineering and Product teams to investigate systemic root causes of complex issues, driving long-term prevention and improved incident response.
- Synthesize signals from production usage and operational friction into clear requirements and roadmap recommendations that inform high-level product strategy.
Who this is a fit for
- 4–10 years of experience in product operations, business operations, or strategy & ops at a high-growth technology company or analytical environment.
- Proven systems thinker with technical curiosity, comfortable using SQL and data tools to uncover patterns and translate between technical and non-technical teams.
- Exceptional cross-functional influencer who thrives in ambiguous environments and has a track record of driving improvements to product quality and reliability.
Why this role is remarkable
- High-leverage horizontal impact across the entire ValonOS platform, influencing product direction and engineering priorities through structured systems rather than positional authority.
- Work at a $1.1B valuation Series C company backed by top-tier investors like a16z and WestCap, solving complex problems in a massive, regulated industry.
- Build a function from the ground up, defining structural frameworks and mechanisms where none exist to raise the bar for reliability and customer experience.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
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Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Valon Technologies, Inc. wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.