Lead the technical heart of a disruptive property maintenance platform. As the founding Service Director, you will build and scale a high-performance field team, develop sophisticated service protocols, and optimize resolution metrics. This role blends strategic leadership with hands-on technical oversight to redefine how hospitality businesses manage their essential physical infrastructure.
Service Director at well-funded hospitality operations startup
Are you a service leader ready to disrupt a fragmented maintenance industry? Join a well-funded hospitality operations startup as a founding Service Director, building a tech-enabled maintenance model from the ground up. You’ll own the service protocols, scale a high-performing technician team, and leverage remote-assist technology to deliver unprecedented efficiency. With a 4-day workweek and significant equity, this is your chance to transform property operations for the hospitality sector and eliminate the chaos of traditional vendor management in New York City.
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Location
New York, United States
Compensation
$100k-$130k + Equity
Company
Confidential company
Role overview
About the company
Well-funded hospitality operations startup
What you will do
- Develop and maintain comprehensive diagnostic and dispatch protocols to ensure high first-visit resolution rates across all equipment classes.
- Recruit, train, and certify a high-performing bench of field technicians, scaling the team to match growing membership demand.
- Own the service economics by optimizing internal resolution rates and managing high-standard handoff specifications for specialty trade partners.
Who this is a fit for
- Deep technical expertise in commercial physical plants, including HVAC, refrigeration, electrical systems, and professional cooking equipment.
- Demonstrated experience building operational playbooks and training technical teams to execute complex diagnostic tasks with precision.
- A tech-forward leader comfortable with the “launch grind” who has experience using digital assist tools to scale senior expertise.
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Why this role is remarkable
- Join a founding team as a key leader building a revolutionary service model from the ground up with significant equity participation.
- Backed by top-tier VCs, this startup is modernizing a legacy industry by replacing fragmented vendor models with a tech-enabled membership.
- Enjoy a unique four-day workweek schedule in a mission-driven environment that treats field operations as a high-stakes craft.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.