You will own a high-growth portfolio of business customers, driving monthly retention and wallet share expansion. As a core member of the commercial team, you will build AI-enabled workflows to scale account management and bridge the gap between traditional offline supply chains and a modern digital marketplace platform.
Account Manager at Series B global retail marketplace
We are looking for an Account Manager to drive retention and growth for our global B2B marketplace. This London-based role offers the unique opportunity to build AI-first commercial processes while managing a high-value portfolio of retail partners. With top-tier VC backing and a culture of absolute ownership, you’ll have the autonomy to disrupt traditional trade and scale your impact through technology. Perfect for entrepreneurial professionals who want to shape the future of the circular economy and earn significant equity.
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Location
London, United Kingdom
Compensation
£45k-£55k + Equity
Company
Confidential company
Role overview
About the company
Series B global retail marketplace
What you will do
- Manage a diverse portfolio of business customers, driving 10-20% monthly growth in retention and wallet share.
- Implement AI-first engagement strategies to scale personalized communication and identify high-value opportunities within your book.
- Act as the voice of the customer, partnering with product teams to solve operational pain points and improve platform experience.
Who this is a fit for
- 2+ years of experience in account management or commercial roles, specifically working with SMBs or retail entrepreneurs.
- Demonstrated AI-first mindset with experience building automated workflows or implementing AI tools to improve efficiency.
- Resilient, self-motivated builder who thrives in ambiguous environments and takes absolute ownership of performance metrics.
Why this role is remarkable
- Lead the digital transformation of a massive, traditionally offline global supply chain through an AI-native marketplace.
- Join a well-funded Series B startup backed by world-leading venture capital firms during a hyper-growth phase.
- High-impact autonomy to build your own AI-powered playbooks rather than just following established processes.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.