Account Manager (Customer Outcomes Specialist) at Scarlet
- Location
- London, United Kingdom
- Compensation
- £60k-£70k + Equity
As an Account Manager, you'll partner with the world's most ambitious medical technology founders, managing the entire certification journey for life-saving AI.
This is a high-impact role at the intersection of healthcare and regulation, offering £60K–£70K plus equity in a fast-growing team of 50. If you have 3+ years in B2B customer success and a passion for deep tech, help us pull medical technology from the future into the hands of patients today.
What's the next step?
Scarlet are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As an Account Manager at Scarlet, you will serve as the primary partner for health tech companies navigating the complex journey of medical device certification. You will own the customer relationship from onboarding through expansion, identifying friction points and collaborating with internal regulatory and product teams to ensure a seamless, transparent experience for founders.
About Scarlet
Software
Scarlet certifies AI products on behalf of governments.
Today, Scarlet specialises in the certification of software and AI as medical devices (SaMD and AIaMD). As the only Notified Body in Europe specialising exclusively in certifying software and AI, Scarlet accelerates the transition to universally accessible healthcare by enabling manufacturers to certify their medical devices efficiently and make frequent software releases. Scarlet provides dual UK and EU market access.
What you will do
- Own the end-to-end customer journey for health tech companies, serving as the central point of accountability and building deep, trust-based relationships with founders.
- Proactively identify and eliminate friction in the certification process by spotting risks early and keeping complex regulatory workstreams on track across multiple stakeholders.
- Capture and surface customer insights to Scarlet’s product and regulatory experts, ensuring the internal roadmap stays aligned with the evolving needs of AI-native companies.
Who this is a fit for
- Brings 3+ years of experience managing complex B2B customer relationships, ideally within health tech, medical devices, or another highly regulated industry where precision and trust are paramount.
- Demonstrates exceptional project management instincts, with a proven ability to connect dots across technical and regulatory domains while maintaining a high pace of execution.
- Thrives in an async-first environment with a strong bias for action, possessing the communication skills needed to shape a new playbook for customer outcomes in a fast-evolving sector.
Why this role is remarkable
- Join the only authorized Notified Body in Europe dedicated specifically to software and AI medical devices, positioning you at the absolute forefront of healthcare innovation.
- Work within a high-growth Series A environment backed by top-tier investors like Atomico and Creandum, contributing to a team that is doubling down on product-market fit.
- Gain unparalleled exposure to the world’s most ambitious health tech founders, helping them navigate the critical regulatory hurdles required to bring futuristic medical AI to the real world.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Scarlet wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.