This high-leverage role empowers a fast-growing platform to transform client service delivery. You will design and implement critical systems, processes, and data flows, enabling the client services team to build trusted relationships with ambitious event creators. Your work directly impacts revenue, client retention, and the company's overall scalability in a dynamic industry.
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Client Services Operations Manager at Modern event tech platform
Are you a seasoned operations leader passionate about client experience? Join a fast-growing, well-funded platform transforming a legacy industry. This high-leverage role allows you to build and own the operational backbone for client services, directly impacting revenue, retention, and scalability.
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This role is no longer actively hiring, but Jack can still help you discover similar open roles that fit.
Location
Santa Monica, United States
Compensation
$80k-$110k
Company
Confidential company
Role overview
About the company
Modern event tech platform
What you will do
- Stand up CS tooling, AI & automation, and workflows (HubSpot, Intercom, Notion, etc.).
- Own tiering & SLA frameworks, including design, recertification, and reporting.
- Build capacity & coverage models to inform hiring and resource allocation.
Who this is a fit for
- 3–6+ years in Client Service Ops, RevOps, BizOps, SalesOps or related operational roles.
- Deep passion for client experience and service excellence, with a systems thinking approach.
- Proven ability to translate ambiguous problems into structured processes and measurable outcomes.
Why this role is remarkable
- Directly impact revenue, client retention, and scalability in a high-leverage operational role.
- Join a fast-growing, well-funded platform transforming a legacy industry.
- Opportunity to build and own the operational backbone for a large client services team.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.
