Lead the end-to-end support and community functions for a high-growth consumer technology startup. You will manage a distributed team, optimize AI-driven support automation, and build a vibrant community program from scratch. This hybrid hardware-software role requires balancing technical troubleshooting with strategic community advocacy to drive engagement for a global user base.
Community & Support Lead at fast-growing consumer AI hardware startup
Join a high-growth consumer AI startup as their Community & Support Lead and own the end-to-end customer experience. You’ll scale a distributed support team, implement cutting-edge AI automation, and build a global community program from the ground up for hundreds of thousands of users. If you're a technically literate leader who thrives in fast-paced environments and loves bridging the gap between hardware and software, this is your chance to shape the future of user engagement at a well-funded, top-tier VC-backed company with significant market traction and a direct line to the founding team.
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Location
San Francisco, United States
Compensation
$70k-$100k
Company
Confidential company
Role overview
About the company
Fast-growing consumer AI hardware startup
What you will do
- Scale and manage a distributed global support team while overseeing the entire helpdesk and automation stack.
- Architect a community strategy from the ground up, including ambassador programs and power user groups.
- Collaborate with engineering to bridge the gap between user feedback and technical product improvements for hardware and software.
Who this is a fit for
- Proven track record shipping support automation and managing customer service teams within the consumer tech space.
- Hands-on experience troubleshooting complex ecosystems involving both physical hardware and digital software applications.
- Exceptional communication skills with the ability to lead community initiatives and maintain a high standard for brand tone.
Why this role is remarkable
- Lead both support and community functions at a high-growth startup, reporting directly to the founding team.
- Join a well-funded company backed by top-tier VCs and a premier global accelerator program with significant revenue.
- Shape the future of user engagement by building ambassador programs and scaling AI-driven support for hundreds of thousands of users.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.