As Customer Director, you will act as a strategic partner to major pharmaceutical firms, lead a cross-functional delivery team of 10, and own high-impact accounts end-to-end. You will bridge the gap between technical AI innovation and commercial business value, scaling custom-built solutions that accelerate drug discovery and optimize clinical trials.
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Customer Director at Faculty
Join Europe's leading applied AI firm—now part of Accenture—to lead their Life Sciences consulting practice. As Customer Director, you'll act as a strategic partner to major pharma companies, scoping and delivering bespoke AI solutions that solve the industry's hardest problems, from drug discovery to market access. This is a rare chance to lead a high-performing team of 10 at the intersection of frontier AI and global healthcare, offering a performance-linked bonus of up to 50% and an unlimited leave policy. If you have a background in top-tier consulting and a passion for AI-driven transformation, this is your next career-defining move.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Faculty
Role overview
London, United KingdomGrowth (VC-backed)
Founded in 2014, Faculty is one of Europe’s leading applied AI companies. Our suite of AI services and products spans everything organisations need to access frontier AI and get it into the hands of their frontline teams to support their most important work. Widely recognised as a leader in AI safety, we work closely with the world’s leading AI labs, such as OpenAI and Anthropic, to ensure their latest models are safe, human-led and explainable.
Our expertise spans working with Boards, leadership teams and governments to develop a robust AI strategy, designing, building and implementing high-performing AI solutions, and equipping organisations with the knowledge and skills they need to thrive in the AI era. Our PhD-heavy team of deep AI experts has delivered hundreds of real-world AI projects to improve critical public services and drive sustained economic returns across every sector of the economy. Headquartered in London, Faculty remains founder-led and has since raised over £40m from investors including The Apax Digital Fund, LocalGlobe and GMG Ventures.
Backed by Apax Digital Fund, LocalGlobe, GMG Ventures, GMG Ventures LP, Jaan Tallinn, Mercuri.
What you will do
- Drive revenue growth by identifying strategic opportunities to expand current pharma accounts and onboarding new global Life Sciences clients.
- Lead commercial negotiations and partner with the Business Unit Director on accurate sales planning and forecasting for large-scale AI transformations.
- Translate complex data science and machine learning concepts into compelling business use cases for C-suite stakeholders and senior budget holders.
Who this is a fit for
- Brings a proven track record in top-tier consulting (e.g., McKinsey, BCG, IQVIA, or ZS) with deep expertise in the Life Sciences or Pharma sectors.
- Demonstrates experience leading and selling large-scale AI or digital transformation projects that delivered measurable commercial impact.
- Possesses strong leadership skills with a background in coaching cross-functional teams of delivery and engagement specialists to excellence.
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Why this role is remarkable
- Join Europe's premier applied AI powerhouse at a unique inflection point, combining the agility of a specialist AI team with the global reach and client base of Accenture.
- Lead high-stakes engagements that move beyond theory, delivering bespoke AI models that solve the hardest problems in drug target identification and market access.
- Enjoy elite perks including an unlimited annual leave policy, hybrid working, and a performance-linked bonus potential of up to 50% annually.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Faculty wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.